Convergys Hiring Team Leader

Team Leader- Technical Account URGENT (San Lazaro, Manila)
(National Capital Reg – San Lazaro, Manila)

RESPONSIBILITIES:

* This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment.
* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Responsible for supporting, coaching, developing, and directing a team of Technical Customer Service Associates.
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Ability to coach, develops action plans, which maximize performance and provide effective feedback.
* Proven ability to analyze and improve work processes and policies
* Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in San Lazaro,Manila
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Supervisor/Team Lead or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.

Convergys Philippines Services Corporation
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200.
Tel: 5555-284
Website: http://www.convergysphilippines.multiply.com