HR Specialist – Bacolod Ciy

HR Specialist – Bacolod Ciy
(Western Visayas)

RESPONSIBILITIES:

-Manage attendance, schedules and payroll for all employees on associated shift. Responsible for managing all aspects of attendance including, but not limited to tracking, IVR scheduling, feedback (action plans, verbal and written warnings, termination), reporting attrition, and employee attendance files
-Manage time off requests, requests for unconventional schedules, PR60/attendance records, initiate action plans for attendance and conduct exit interviews. Serve as liaison between Human Resources and Operations to resolve issues/concerns (i.e., PTO accrual disputes, payroll adjustments, ESC form changes, benefits forms, work permits, I-9s).
-Review and implement HR policies and procedures with management team. Ensure proper use of TKS/WMS including hourly adjustments, password changes and permanent team changes.
-Maintain TKS/WMS serious error reports and assure manager corrections are correct. Participate in new hire orientations.
* Coordinate placement of new hires (coming out of training) within teams. Coordinate and schedule In-Team and Continuation Training Manage distribution of payroll checks
-Participate in Performance DAP meetings with managers and employees. Review manager’s documentation to ensure compliance with HR standards before suspension or termination of call center agents. Communicate changes in HR policies and procedures (e.g., benefits, DAP/CAP to managers)

REQUIREMENTS:

-An Associate’s degree in related field or advanced vocational training with two to four years related experience; or Bachelor’s degree in related field from a four-year college or university with some related work experience.
-One year of management experience in human resources and/or customer service environment
-Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, Access and Excel Strong leadership, decision making, planning and organization skills.
-Good oral and written communication skills. Experience in a professional sales environment (may include real estate sales, insurance sales, or outbound/inbound telemarketing, etc.) desirable.

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

No related posts.