Urgent Hiring: Customer Service Representatives

RESPONSIBILITIES:

* Conduct the call handling and dispatch process: (1) Receipt of customer calls; (2) Open and maintain service tickets; (3) Prioritize call and assign to appropriate engineer; (4) Page/contact the engineer according to established procedures; (5) Update ticket assignment status code; (6) Maintain call status; (7) Gather and enter close out information; (8) Process incoming remote monitor alarms following established procedure and printed instructions.
* Enter site and equipment information into the SMS systems.
* Maintain engineer contact information and status. Includes availability, whereabouts and contact information as provided by the engineer.
* Notify manager/supervisor/coordinator/senior customer service representatives if operating procedure cannot be followed.
* Research service calls.
* Perform other duties as assigned.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 2 year(s) of working experience in the call center industry (doing inbound calls) is required for this position.
* Must be willing to work on night shift.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Emerson Network Power is an equal opportunity employer.

Attractive remuneration package and career growth opportunities offer to the successful candidate.
Personal data provided by job applicants will be used strictly in accordance with the personal data privacy policy.
Only short listed candidates will be notified.

To the right candidates we offer highly competitive compensation & benefits package, state-of-the-art training & excellent opportunities for career growth. Interested candidates may apply online.

EEAL-ROHQ (Emerson Network Power Shared Services)
Company Address: 31/F Orient Square Bldg., Emerald Ave., Ortigas Center Pasig City 1600
Industry: Electrical & Electronics
Type of Company: Private Limited Company, Foreign Based Company