Site Head

Site Head (5)
(Manila, La Union, Pangasinan, Tarlac, Laguna)

Supervises site operations and performance.

Job Responsibilities

* Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports, providing prompt and objective coaching and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
* Responsible for site’s productivity and profitability.
* Execute site improvements.
* Analyzes team performance and acts to ensure production targets are met.
* Prepares upcoming organizational needs and implement strategies
* Ensures that the team operates efficiently and effectively according to client’s Service Level Agreements and company measures
* Works with support departments to ensure strategies are executed
* Ensures that all activities are within budgetary measurements
* Coaches, motivates and develops an outbound sales or inbound supervisor team of up to 20 direct reports.
* Provides ongoing guidance and daily management support call center agents.
* Measures all call center agents’ effectiveness and monitor their results.
* Plans and directs all aspects of the site’s floor policies and procedures
* Ensures work product consistently meets established performance metrics and performance measure standards.
* Manage the processes involved in the day-to-day administrative duties and strategic planning to reach all the site’s goals
* Sends e-mail reports regarding daily task, activities and site operations to the Operations Manager and TQM.
* Performs other duties as assigned by Superior and Immediate Superior.
* Expected not to divulge anything to the client. Confidentiality is highly imposed.

Required Qualification

* Bachelor’s degree preferred.
* No travel limitations
* Exceptional communication, interpersonal and mental skills
* Proficient in Microsoft Word, Excel, Outlook and Database experience
* Exceptional communication, interpersonal and mental skills
* Proficient in Microsoft Word, Excel, Outlook and Database experience
* Have exemplary leadership skills, high integrity, excellent people management skills, has a pleasing personality and has demonstrated the ability to motivate individuals to exceed performance initiatives with three (3) to four (4) years supervisory experience.
* Must have managed or supervised a large team (20 to 30 persons) especially in coaching and mentoring
* Experience in customer relationship / account management
* Excellent oral, listening, writing skills and customer service attitude
* Strong problem solving, time management and organizational ability
* Upright and trustworthy person

Submit your resumes (together with your application letter stating
the job position and your recent picture) online at :

recruitment@eservicesglobal.com

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