TS Specialists in Cebu – ExcelAsia

Technical Support Specialists. PREMIUM PAY FOR EXPERIENCED AGENTS. Cebu CMCY16
(Central Visayas – Cebu City)

Responsibilities:
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
• The candidate will also be responsible for resolving customer inquiries (e.g. Interent connectivity, router configuration, software installation).
• Transfer or refer customers to appropriate departments if issue is not covered bt scope of support.
• The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.

Premium Pay will be given to qualified candidates with at least 6 months call center work experience.
Chance to apply for higher positions(Team Lead, Trainer, Floorwalker, Quality Assurance) once regularized.
Salary increases once regularized and after one year.

Requirements:
Candidate must have completed at least 2 years in college in any IT related course.
• Required language(s): English.
• Previous customer service or call center experience preferred(at least 6 months)
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available.
• Strong communication skills both written and verbal
• Demonstrated decision making, problem solving and analytical skills
• Fresh graduates are encouraged to apply.
• Ability to analyze multiple sources of information to determine best course of action
• Must be willing to work in an environment that requires heavy phone-based customer interaction

ExcelAsia
Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for MANUEL
Contact # 0917 571 5236 / 236 3972
www.excelasiaservices.com
www.excelasiajobs.com

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