Tech Jobs in the Philippines

Internet Support Specialist Pasay

admin — Mon, 12 Mar 2012 13:03:19 +0000

Responsibilities:

Assist customers in trouble shooting issues in relation to internet connectivity.
Provide client support and technical issue resolution via E-Mail, phone and other electronic mediums.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router.
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.

Requirements:

Completed 2 years in college
Knowledge of internet, software and hardware applications and technical troubleshooting skills
Well polished communication and verbal skills
People have computer problems around the clock, and we have to be able to provide answers on the same schedule. Your flexibility to work in a 24/7 environment will make you especially attractive to us.
Fresh graduates/Entry level applicants are encouraged to apply.
Nursing graduates with at least 1 year experience in the call center industry are also welcome.

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Customer Service Representative Quezon City

admin — Mon, 12 Mar 2012 12:58:55 +0000

Responsibilities:

Work in a dynamic call center environment.
Answer incoming calls promptly and provide excellent customer service.
Enhance customer relationship through the identification of customer needs and opportunities.

Requirements:

Fluent in Verbal and Written English.
With or without call center work experience.
Willing to do Graveyard Shift and be assigned in Muñoz, Quezon City.
Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s Degree or finished 2nd year in College in any field.
30 Full-Time positions available.

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Customer Service Representative Pasay City

admin — Mon, 12 Mar 2012 12:54:09 +0000

Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Requirements:

Completion of at least two (2) years of college education
Preferably with six (6) months work experience in the call center industry
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

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Call Center Agents

admin — Mon, 12 Mar 2012 12:51:19 +0000

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)
Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.
Work in a friendly, fast-paced environment where personal initiative is rewarded.
Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.(Nursing graduates are welcome!)
Fresh graduates/Entry level applicants are encouraged to apply.
Applicants should be Filipino citizens or hold relevant residence status.

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Customer Service Representative

admin — Mon, 12 Mar 2012 12:48:26 +0000

Responsibilities:

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Resolve billing issues.
Resolve misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.

Other duties as assigned.

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Market! Market! The Fort,Bonifacio Global City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
100 Full-Time positions available.

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Customer Service for Credit Card Account – Pioneer, Mandaluyong

admin — Fri, 09 Mar 2012 09:17:40 +0000

Responsibilities:

Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:

Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

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Customer Care Representative for Prestigious Car Company – Cainta

admin — Fri, 09 Mar 2012 09:04:32 +0000

RESPONSIBILITIES:

Receives inbound calls and responds to inquiries (through calls and emails) for assistance and information from automotive dealerships and customers in a timely and efficient manner to assure service level metrics are achieved.
Establish rapport and portray a knowledgeable and courteous impression to the customer.
Through use of technology, scripts and program knowledge listens to the customer inquiries, and provides appropriate information in an efficient professional manner.
Communicate professional, grammatically correct verbal responses to customer concerns and inquiries.
Respond to faxed documents in English.
Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC.
Identify and relay areas for improvement within the program and the CRC to the team leader.
Escalate, as appropriate, identified customer inquiries and concerns.

REQUIREMENTS:

Fluent in English – both oral and written communication skills.
Completed at least 2 years of college, with no back subjects.
Excellent PC troubleshooting and networking skills.
Knowledge in computer operating systems and internet applications like Microsoft Windows XP, Macintosh & Outlook.
Working knowledge on car insurance is preferred but not required
Must be willing to work in Cainta.
Fresh graduates/Entry level applicants are encouraged to apply.
4 Full-Time positions available.

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Technical Support Agent

admin — Thu, 22 Dec 2011 06:35:59 +0000

Responsibilities:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Required language(s): English
Applicants must be willing to work in Quezon City.
Fresh graduates/Entry level applicants are encouraged to apply.
60 Full-Time positions available.

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Customer Service Associate – Lipa

admin — Wed, 21 Dec 2011 08:00:50 +0000

Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Requirements:

Completion of at least two (2) years of college education (without back subjects)
1 year customer service experience
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Telephone courtesy skills
Computer knowledge
Data entry ability
Willing to start immediately.

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Customer Service Associate – Bacolod

admin — Wed, 21 Dec 2011 07:55:33 +0000

Job Responsibilities:

Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance

Job Requirements:

Bachelors Degree or at least 2 years in college
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
Work in an office environment
Varied shifts; weekend and holiday work schedules
Manual dexterity and motor coordination ability
Eye coordination ability
Must be able to interact effectively with all employees
Must be able to represent TeleTech professionally with all customers

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