Implementation Consultant

Implementation Consultant
(National Capital Reg)

Responsibilities:

-The Implementation Consultant will lead and manage all aspects of customer implementations of Five9’s On Demand Call Center  software. This includes planning implementation engagements, creating project documentation, understanding and defining customer requirements, configuring solutions, training customers in the use of the solution and making best practice recommendations which enable our customers to get optimal results from their Five9 Virtual Call Center implementation.

-Implement Five9 Virtual Call Center suite solutions remotely (over the phone) in a wide array of configurations and customer environments.

-Lead customers through all phases of implementation including discovery, requirements gathering, configuration, training, testing and production rollout.

-Manage the execution of multiple Implementation projects; effectively communicate plans, progress and status both internally and to the customer.

-Articulate the concepts and features of Five9 Virtual Call Center as they apply to the customer’s specific requirements.

-Continually seek opportunities to increase customer satisfaction and improve client relationships by interacting effectively at all levels of the client’s organization.

Requirements:

-Must be an independent self-starter possessing excellent time management skills and be able manage multiple implementation activities simultaneously while requiring little oversight.

-A Minimum of 2 years experience in one or more of the following roles: Sales Engineer, Consulting, Implementation or Professional Services.

-Call Center industry experience preferably in an implementation or consulting role.

-Experience with telephony-based technologies.

-Experience using Salesforce.com preferred.

-BA / BS or equivalent experience.

-The ideal candidate will have experience with Call Center Solutions, preferably in an implementation or consulting role. Experience with a hosted solution is a preferred.

-Must possess a strong combination of project management and technical call center skills.

-Must posses excellent customer communication and phone skills.

-Understanding of basic networking, VOIP and internet concepts.

-Strong knowledge of SaaS, PBX, ACD, CTI, VoIP, IVR/VRU and Call Center practices.

-Excellent verbal and written skills.

Five9 Philippines
Company Address: Unit 401, 4/F Webjet Acropolis Bldg. #88 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company