HSBC Alabang – AVP IT

AVP – IT
(National Capital Reg)

Responsibilities:

General management of IT within the local GSC
- An uninterrupted 24 hour computer operation by closely monitoring and maintaining all equipment being used.
- All customers and user’s complaints and queries are properly addressed in order to avoid hampering of business operations.
- Any unforeseen operational errors, equipment failures and technical breakdown are analysed and controlled
- Dynamic communication with the relevant support areas within GR Sites particularly the centralized GSC IT Service desk and external business areas to manage escalation and resolution of problems/ issues effectively. Meaningful and timely communications are issued to users and senior management when individual and global problems occur.
- Infrastructure planning and implementation for expansion projects, systems upgrade and installation of technological innovations are monitored and managed in a timely manner.

Network and Telecom Management
- Performance of all communication channels (eg. PABX, Cisco network, Aspect) for early detection, avoidance/elimination and rectification of failures.
- Quick damage control in times of technical breakdown.
- All audit recommendations with regards to the safeguards of equipment and facilities are properly addressed and followed.
- Oversee the education of all IT Staff on the right procedures to observe during emergencies to minimise and eliminate damage to personal and Call Centre properties in case of threat to physical security and or disasters (e.g. flood, fire, etc.)

Managed the fast paced growth in the number of processes and the expansion of existing business processes
- Review business process IT requirements in coordination with Projects and Planning department.
- Provide recommendations and solutions for business process IT requirements.
- Coordinate with IT managers on their business support groups to complete process systems requirements.
- Confirm voice/network acceptance by the business through user acceptance tests/production readiness tests

Staff Development
- Motivate guide and support team members through sharing experiences, knowledge and by timely feedback.
- Identify self-development and potential within the team and by providing effective coaching and guidance.
- Identify self-development and potential within the team and by providing effective coaching and guidance
- The jobholder has to manage that Team records are updated to enable interim and annual assessments to be written and conducted.

Requirements:

* Degree / Post Graduate of a recognised university in the fields of Electronics/Software Engineering or equivalent
* Good Networking knowledge. Experience on high-end server configuration and Operating Systems like Microsoft Windows NT and IBM OS/2.
* A diverse experience and a variety of skills related to managing technology, business operations and people.
* Technical background with exposure in infrastructure development and support, data centre operations and/or technical support services.
* He/she will have substantial experience in managing projects, crisis response and recovery, and is exposed to globally distributed IT environments,
* The jobholder would have established him/herself with the professional community in the local IT industry , an experience in working for a multinational company with the appreciation of aligning local strategies, policies and guidelines with that of the functional and global goals and objectives that enable the jobholder to benchmark the IT organisation within other Group IT entities as well as with the local IT industry in terms of Resourcing, expertise, systems availability, industry best practices, equipment and IT operating costs.
* The jobholder must have management experience in staffing and sourcing alternatives, including remote, contract and outsourced. A track record of hiring, developing and retaining critical talent and of building an effective IT management team.

Responsibilities:

General management of IT within the local GSC
- An uninterrupted 24 hour computer operation by closely monitoring and maintaining all equipment being used.
- All customers and user’s complaints and queries are properly addressed in order to avoid hampering of business operations.
- Any unforeseen operational errors, equipment failures and technical breakdown are analysed and controlled
- Dynamic communication with the relevant support areas within GR Sites particularly the centralized GSC IT Service desk and external business areas to manage escalation and resolution of problems/ issues effectively. Meaningful and timely communications are issued to users and senior management when individual and global problems occur.
- Infrastructure planning and implementation for expansion projects, systems upgrade and installation of technological innovations are monitored and managed in a timely manner.

Network and Telecom Management
- Performance of all communication channels (eg. PABX, Cisco network, Aspect) for early detection, avoidance/elimination and rectification of failures.
- Quick damage control in times of technical breakdown.
- All audit recommendations with regards to the safeguards of equipment and facilities are properly addressed and followed.
- Oversee the education of all IT Staff on the right procedures to observe during emergencies to minimise and eliminate damage to personal and Call Centre properties in case of threat to physical security and or disasters (e.g. flood, fire, etc.)

Managed the fast paced growth in the number of processes and the expansion of existing business processes
- Review business process IT requirements in coordination with Projects and Planning department.
- Provide recommendations and solutions for business process IT requirements.
- Coordinate with IT managers on their business support groups to complete process systems requirements.
- Confirm voice/network acceptance by the business through user acceptance tests/production readiness tests

Staff Development
- Motivate guide and support team members through sharing experiences, knowledge and by timely feedback.
- Identify self-development and potential within the team and by providing effective coaching and guidance.
- Identify self-development and potential within the team and by providing effective coaching and guidance
- The jobholder has to manage that Team records are updated to enable interim and annual assessments to be written and conducted.

Requirements:

* Degree / Post Graduate of a recognised university in the fields of Electronics/Software Engineering or equivalent
* Good Networking knowledge. Experience on high-end server configuration and Operating Systems like Microsoft Windows NT and IBM OS/2.
* A diverse experience and a variety of skills related to managing technology, business operations and people.
* Technical background with exposure in infrastructure development and support, data centre operations and/or technical support services.
* He/she will have substantial experience in managing projects, crisis response and recovery, and is exposed to globally distributed IT environments,
* The jobholder would have established him/herself with the professional community in the local IT industry , an experience in working for a multinational company with the appreciation of aligning local strategies, policies and guidelines with that of the functional and global goals and objectives that enable the jobholder to benchmark the IT organisation within other Group IT entities as well as with the local IT industry in terms of Resourcing, expertise, systems availability, industry best practices, equipment and IT operating costs.
* The jobholder must have management experience in staffing and sourcing alternatives, including remote, contract and outsourced. A track record of hiring, developing and retaining critical talent and of building an effective IT management team.

Email to Friends | Save This Job | Company Profile | View All Jobs |
View Similar Jobs | View Salary Report | Report Advertisement | Close

HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

No related posts.