Training and Quality Manager in QC

Training and Quality Manager
(National Capital Reg – Mandaluyong, Quezon City)
Responsibilities

* Lead/Manage all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Plan and strategize key training initiatives in line with client requirements.
* Providing Operational floor management by monitoring service levels, calibration, making appropriate decisions and regular monitoring of quality and training design/processes.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QAs and defining the scope of improvisation.
* Preparing quality improvement plans, conducting TNA, coordinates with the Product/Process Training team.
* Coaching, mentoring, and training the team.

Requirements

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 6 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Knowledge in TQM, TNA, statistical and quality tools
* Ability to influence Operations in creating a quality focus
* Ideally should have had Operational experience
* Tactical thinking skills, strong leadership and people management skills

Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
632 840-6070

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