Technical Support Engineer
Responsibilities:
- Provide technical support via phone, e-mail, and chat
- Provided excellent customer service by providing customers product and service information
- Handle general customer inquires and complaints
- Identify needs of the customer and offer solution through up-selling and cross selling
- Project a professional company image through good service in all customer interactions
Requirements:
- Candidate possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field (Computer or IT-related college degree is an advantage)
- Fresh graduates/Entry level applicants are encouraged to apply.
- Above average English communication skills
- Knowledgeable with basic computer operations and basic troubleshooting
- Ability to learn and adapt to different learning environments
- Internally motivated with a strong passion for continuous development
- Any customer service related experience is desirable.
- Be able to do multi-tasking
- Agreeable to work on graveyard shift or shifting schedules
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