John Clements – Mandarin CSR

Mandarin Customer Service Representatives / Language Specialists for a Shared Services c/o JCF
(National Capital Reg – Makati City)

REQUIREMENTS:

* Overall Job Objective:
* Reports to the Customer Service Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

* Typical Duties and Responsibilities:
* Proactive order management including order entry and anticipating and solving issues relating to customer orders from one or more countries/customers
* Develops and maintains internal and external customer relationships
* Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
* Escalation of stock allocation and customer service issues to Team Leader
* Data entry according to established procedures
* Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
* Identifies and implements process improvements and identifies efficiencies and best practices
* Conducts trade visits with sales representatives if required and visits local country as representative of the Shared Services as necessary
* Collaborates with E-commerce department to solve systems issues
* Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
* Assists in overall credit risk management to the Company, escalating issues in a timely manner to the Team Leader and Customer Service Manager.

* Key Competencies/ Skills:
* Ability to work on own initiative and prioritize tasks
* Ability to work under pressure and strong attention to detail
* Good team player who works well with others
* Demonstrated flexibility/adaptability
* A strong sense of urgency
* Open to changes
* Fluent in Mandarin (oral & written)
* Good command of English language

* Experience and Qualifications:
* College Degree or equivalent on the job experience
* Previous Customer Services experience
* Must be a fluent Mandarin speaker
* Data/order entry experience (desirable)
* SAP experience (desirable)
* Experience in Business to Business claims or a back office environment (desirable)
* Fresh graduates are welcome to apply

Company Name :
John Clements Consultants, Inc.
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Local Based Company
Location :
Level 12-B LKG Tower 1608 Ayala Ave. Makati City 1200
Company Fax :
8941687