Customer Care Supervisor in JPMorgan Chase Taguig

Customer Care Supervisor – (090055050)
RESPONSIBILITIES:
As Customer Care Supervisor, you will manage, coordinate and direct the daily operations of a unit of five to fifteen non-exempt staff members, assigning their work and setting workflow priorities, introducing them to new procedures and tracking their performance.  You’ll handle exception items, resolve complex issues, review and recommend system modifications and monitor daily business and quality review of input.  In this position, you will also recommend human resources actions (hiring, terminations, salary actions and promotions), coordinate with management and other supervisors to resolve problems and work on special projects. You can expect to have interaction with customers, suppliers and company employees outside your immediate work area.

REQUIREMENTS:

· At least one (1) year Customer Service experience in a call center environment is required.

· High level of professional experience dealing with external and internal customers is required.

· Excellent computer skills in a Microsoft Office environment.

· Excellent interpersonal skills.

· Exceptional written and verbal communications skills.

· Exceptional time management and organization skills.

· Ability to follow complex methods and procedures.

· Ability to plan, organize and prioritize tasks.

· Ability to demonstrate creativity.

· Ability to motivate, coach and develop for performance improvement.

· Ability to meet deadlines.

· Familiarity with standard office equipment.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

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