JPMorgan Chase – Customer Advocate Professional

Customer Advocate Professional – (090044976)
RESPONSIBILITIES:
MAJOR FUNCTIONS:

* 40% Resolve escalated customer, third party, or internal bank inquiries via telephone or correspondence.

* 15% Perform account research using Multiple systems as needed.

* 15% Own follow-up with internal and external customers utilizing multiple technology applications.

* 10% Process financial transactions or system maintenance as needed or permitted.

* 10% Identify trends for team escalation activity and provide training and tips to CCP as appropriate.

* 10% Misc. Duties as assigned by CCP Supervisor or Call Center Operations Managers.

REQUIREMENTS:
QUALIFICATIONS

* 100% Customer Service Oriented Attitude

* Customer Service skills and mind-set

* Problem resolution, detail oriented

* Written and verbal communication

* Work as a team with shared goals

* Manage competing priorities with a sense of urgency

* Quick learner/adaptable and thrive in a changing environment

* Preferred Customer Care Professional experience along with prior working knowledge of loan products.

* 12 months tenure with Home Lending.

YTD QA & AHT must exceed expectations.

Rolling 12 months of individual CSAT should be at least 85% ( Q14)

* Must not have received any written warnings or suspensions for the past 12 months.

* Not on any PIP for the last 6 months.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com