Telephone Banker – (090053742)
RESPONSIBILITIES:

*Resolve customer issues via systematic input

*Must be able to express empathy towards customer perspective and understand diversity

*Maintain professionalism under all circumstances

*Independently resolve some level of customer issues where policy and procedures are not clear cut

* Identifies and communicates opportunities for process improvement.

REQUIREMENTS:

*Has at least finished 2nd year of college or finished a 2-year diploma course

*At least 6 months of inbound call center experience is required

*At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function

*Knowledge of deposit systems and customer information systems

*Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents

*Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred

*Ability to key data at 30 WPM

Must have an intermediate proficiency in answering customer inquiries and providing information

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

Related Job Openings:

  1. Telephone Banker in Taguig
  2. Collections Advisor – JPMorgan Chase
  3. JPMorgan Chase – Credit Analyst
  4. JPMorgan Chase – Project Manager
  5. JPMorgan Chase – Training Specialist
  6. Fraud Analyst – JPMorgan Chase
  7. JPMorgan Chase – Account Administrator
  8. JPMorgan Chase – Collections Advisor
  9. Systems Engineer in JPMorgan Chase Taguig
  10. JPMorgan Chase – Customer Advocate Professional