JPMorgan Chase – Training Specialist

Training Specialist – Home Lending – (090044624)
RESPONSIBILITIES:
Roles and Responsibilities

* Designs, develops and delivers training for Home Loan Servicing using a variety of delivery methodologies including classroom, web based, computer-based and distance learning

* Conducts needs analyses, develops training assessments, and analyzes the impact of training on performance

* Develops and provides input to Instructional Designers on the development of case studies, role plays, exercises, and job aids to support learning

* Researches, reviews, and disseminates industry (product/service) and project specific information to ensure that internal audiences have current and accurate information to support Servicing activities

* Identifies knowledge, skill and performance gaps and develops training to address specific needs

* Collaborates with Instructional Designers to create knowledge and skill assessments

* Collaborates with internal Servicing training teams to ensure the consistency of training across the Servicing sites

* Collaborates with other support teams to provide solutions to improve performance

* Develops good working relationships with the line of business managers and supervisors

REQUIREMENTS:
Job Requirements

* Above average written and verbal English skills required (Grammar, Diction, Articulation, etc.)

* Ability to travel domestically and internationally; minimum of 25%

* College degree or equivalent work experience

* Demonstrated ability in instructional design and development desirable

* Excellent presentation, facilitation, and interpersonal communication skills

* Intermediate familiarity and/or expertise with any/all learning methods, experiential approaches, facilitator tools, use of job aids and delivery tools

* Strong analytical and organizational abilities

*  Strong customer service focus

* Ability to analyze performance and develop methods to measure and improve training effectiveness

* Computer software knowledge such as Microsoft Office products – Word, Excel, PowerPoint

* Must be willing to work a flexible work schedule; days and hours may vary

* Training experience is required.

* US or Euro Mortgage experience is required.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

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