Training Manager – JP Morgan Jobs in Cebu
Training Manager – Process for Cebu Captive Operations (October 2009) – (090039666)
RESPONSIBILITIES:
JPMorgan Chase & Co. – Cebu Captive Operations
JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key leadership role in building yet another critical part of our franchise.
About JPMorgan Chase &Co.
JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
· Asset Management
· Card Services
· Commercial Banking
· Investment Bank
· Retail Financial Services
· Treasury & Securities Services
JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .
Culture:
JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase and Co. product platform, playing an integral role in the firm’s powerful banking franchise. Today’s card industry is complex, and Chase Card Services has about 168 million cards in circulation and more than $190 billion in managed loans. Chase Card Services is the largest general-purpose credit card issuer in the United States. Customers used Chase cards to meet more than $368 billion worth of their spending needs in 2008.
With hundreds of partnerships, Chase has a market leadership position in building loyalty programs with many of the world’s most respected brands. Partners include AARP, BP, Amazon, Continental Airlines, Marriott, Sears Canada, Southwest Airlines, Sony, United Airlines, The Walt Disney Company and many other well known brands and organizations.
The Role:
* Work on certifications, measurements on training efficiency systems e.g. Kirk Patrick, ADDIE Model.
* Manage and implement performance improvement training programs within one function in a site.
* Develop a functional training plan that includes new hire and recurrent training.
* Act as consultant to functional training development team and functional leadership team in order to determine which interventions to implement based on performance needs.
* Deliver new hire training.
* Responsible for assuring employee knowledge and skill strengths and deficiencies are recognized by providing coaching interventions.
* Provide training to Mgmt/Leadership team as needed.
* Manage and assess a staff of trainers and training assistants.
* Work with business to help prioritize initiatives on key areas of opportunities
REQUIREMENTS:
* Graduate with minimum 5 years of job related experience. (at least 2 years as a Sr trainer)
* Prior experience in process, voice and accent, soft skills training
* Excellent presentation skills.
* Sound knowledge of coaching and feedback, performance management, people management etc.
* Should have exemplary training & developmental skills.
* Strong interpersonal and relationship building skills
* Computer knowledge to which includes word, excel, power point.
* Strong proficiency in spoken and written English.
* Ability to transfer knowledge & check applicability
* Should hold a Valid Passport. A US or Canadian Visa would be value add.
* Employee must be willing to travel for at least 2 months from start date.
Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :
http://www.jpmorgan.com
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