Assistant Operations Manager – Jobs in Pasig

Assistant Operations Manager
(Pasig City)

Responsibilities:

* Take full responsibility for the smooth operation of his/her designated shift as directed by the Operations Manager.
* Assist the Operations Manager with the development, implementation and continuous improvement of the transcription workflow process.
* Assist the Operations Manager in planning capacity and manpower requirements.
* Provide leadership, development, and mentoring to Team Leaders.
* Responsible for ensuring that performance metrics are met and/or exceeded on a consistent basis through continuous monitoring, coaching and counseling of his/her team members on quality, productivity and overall work performance.
* Responsible for monitoring and managing the transcription workflow from accessing the file right through to the submission of the final transcribed documents to ensure quality and timeliness.
* Maintain low employee attrition and high morale within the team.
* Regularly report team status to peers and upper management.
* Facilitate team meetings using appropriate brainstorming, problem solving, decision making, and project planning techniques.
* Communicate policy changes to the team.
* Report, document and track system issues to ensure timely resolution.

Requirements:

* 2-4 years experience managing 80-150 member operational teams.
* Action–oriented and detailed-oriented.
* Excellent relationship-management skills with all organizational levels.
* Excellent communication, organizational, time and project management skills.
* Excellent problem solving and decision making skills.
* Strong ability to learn and apply new/emerging technologies.
* Excellent coaching/training/mentoring skills.
* Willing to undergo process training.
* Fluent written and spoken English.
* Bachelor’s degree.
* Previous experience with speech recognition software, such as IBM ViaVoice or Dragon NaturallySpeaking is a plus.
* Familiarity with financial markets and business organizational vocabulary is a huge plus.
* Applicants should be Filipino citizens or hold relevant residence status.

We offer attractive compensation; opportunities for career advancement and a pleasant working environment.

Interview invitations and status updates may be sent via email so please check your email regularly.

Company Name :McGraw-Hill Intl. Ent. Inc.
Industry :R&D
Type of Company :Private Limited Company, Local Based Company
Location :32/F Raffles Corporate Center, Emerald Ave. Pasig City -

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