MISYS PHILIPPINES – JAPANESE SPEAKING CONSULTANT

JAPANESE SPEAKING CONSULTANT
(National Capital Reg – 2/F Philamlife Tower Paseo de Roxas Makati City)

Responsibilities:

* Perform as 1st point of contact for all core banking clients
* Receive cases from different media (voice, web, email) from external and internal customers and log all transactions in a timely manner to ensure that calls are received by the Analysts/Consultants for immediate handling
* Answer all incoming telephone transactions and deal with all queries in a competent and professional manner with continuous focus on customer satisfaction and the provision of excellent customer service
* Log and register all details of the reported issue/query accurately, complete all required mandatory information required by Level 2
* Track cases to the correct department or team, so that cases can be handled quickly and effectively
* Provide/send an email acknowledgment whenever a new case has been logged to assure clients that the call was received and logged for further handling
* Ensure that queued cases are dealt with in a timely and expedient manner and keep case backlogs down to a minimum to avoid customer dissatisfaction

Requirements:

* Candidate must possess at least a Bachelor’s/College DegreeAt least 1 year of working experience as a call center/customer service representative is required, preferably in a Banking/Financial account
* Good oral and written business and technical English and Japanese communication skills
* Applicant must be willing to work in shifting schedules

MISYS PHILIPPINES, INC.
10th F/ Philam Tower 8767 Paseo de Roxas Avenue Makati 1200.
Website: http://www.midas-kapiti.com/