NCO Jobs – Technical Support Representatives

Technical Support Representatives(GAMING CONSOLE) & Customer Service Representatives CLARK, PAMPANGA

RESPONSIBILITIES:
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

Constantly updated to new software and technology
Advanced understanding of the current version of Windows (operating systems)
Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
Adept at consumer electronics and microcomputers
Basic understanding of home networking hardware and configuration
Has a consuming drive to solve technical problems and “puzzles�
Can successfully communicate with customers to gather information and learn about their needs and expectations
Basic knowledge of video games and their core audience
Collaborates with others to ensure the customer issues are resolved
Understands the concept of “solution delivered” on first contact

REQUIREMENTS:
At least a High School Graduate
Excellent English Communication Skills
Can type at least 25 words per minute
Good Analytical and Problem Solving Skills
BA/BS in a Technical discipline or equivalent work experience preferred
Computer Literate and Internet Savvy
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Full-Time positions available.

COMPENSATION and BENEFITS:
Php 12,000 Base Rate
Php 5,000 upon Regularization
20% Night Differential
Attendance Bonus
Performance Bonus
Free Meal
Free Shuttle Service
Paid Training
Medical and Life Insurance extended to dependents
Fast Career Movements (Promote-From-Within Policy)
Fun, Comfortable and Professional working environment
Recreational Facilities
Sleeping Quarters
Flexible Shift Scheduling
Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

NCO
Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

No related posts.