Team Leader

RESPONSIBILITIES:

• Supervise 8-15 agents
• Mentor, coach and monitor agents’ performance and adherence to the policies and procedures
• Makes sure client operational requirements are being exceeded

REQUIREMENTS:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
• Must have excellent interpersonal, written and oral communication skills
• Must have at least 1-2 years experience in handling agents in an Inbound program
• Candidate must possess ability to mentor, motivate and coach a team
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Makati City.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
• 5 Full-Time positions available.