Search results for OFFICE+STAFF
Operations Manager for Collections
Nov 18th
Responsible for managing and coordinating the integrated operational system .He/she is tasked with managing the day to day activities of the collections teams ensuring appropriate staffing is maintained throughout the operation. He/she is responsible for ensuring that the appropriate level of communications exists between his team and their counterpart organization.
The More >
Coach for Telco Account – Eastwood
Sep 26th
Responsibilities:
The Coach will supervise 13 – 15 agents and will effectively manage the integration of the account's directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to More >
Team Leader Sta. Rosa
Sep 2nd
Team Lead
Team Leads are responsible for a team’s performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads More >
Customer Service Representatives for Ortigas and Makati
Aug 22nd
Requirements:
Candidate must at least finished 1st year college or 2 year Vocational course or Bachelor’s Degree. Fresh graduates/Entry level applicants are encouraged to apply. Candidate should have average communication skills both written and oral. Candidate must be able to build rapport easily. Candidate must be willing to work shifting schedule, More >
Workforce Supervisor
Jul 4th
- Responsible for managing the traffic and scheduling operations of the call center.
- Develops business plans for department operations.
- Reports to the Workforce Manager and ensures that call center staff level is efficient in order to meet operational objectives.
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree , any field.
- At least 2 More >
Customer Care Supervisor
Jun 10th
Responsibilities:
- Help develop, measure and evaluate service levels
- Help develop and implement internal customer care programs
- Monitor, coach/mentor and motivate people
- Staff development
- Help design/develop, implement processes for service efficiency
- Help design/develop and implement internal and external customer care programs to drive customer retention/market share
- Do field visits with CROs to evaluate and gather information
- Intelligent reports More >
Workforce Analyst
Jun 7th
RESPONSIBILITIES:
- Provide daily focus to intra-day work volume for forecasting and re-forcasting.
- Effectively communicate with Operational leaders and other departments to ensure client and customer satisfaction
- Perform workforce management functions such as staffing, data analysis, forecasting and scheduling
REQUIREMENTS:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
- At least 1 More >
Project Manager – Software Developer
Sep 18th
Project Manager – Software Developer (National Capital Reg – Mandaluyong City)
Responsibilities:
* The role of the Project Manager is to plan, execute, and manage projects according to deadlines and within budget.
* The Project Manager will be responsible for a team of 20 developers working in a mostly Microsoft-based environment.
* The Project Manager More >
BUSINESS DEVELOPMENT MANAGER
Sep 7th
BUSINESS DEVELOPMENT MANAGER (National Capital Reg – Makati)
Responsibilities:
-Create or identify business opportunities and immediately act on them -Generate new customers -Generate new business from existing customers -Draft project proposals that have unique, innovative, and executable solutions to customers’ needs -Effectively present the progress of projects to key stakeholders as success stories More >
Operations Manager
Sep 2nd
Operations Manager - Sales (Quezon City) (National Capital Reg – Quezon City) Responsibilities:
* Maintain individual and department productivity reports. Publish daily, weekly, monthly, and year to date statistics. * Coaches and develops a group of Team Managers and/or agents in all aspects of their job through regular monitoring and feedback. More >
Accounting Manager
Aug 24th
Accounting Manager (night shift) (National Capital Reg)
Responsibilities: Specifically the Manager will:
* Oversee Workgroup Operations
• Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer needs/expectations • Recommend, implement and enforce process improvements and quality control standards regarding the proper accounting treatment for accruals, reserves, assets and expenditures • More >
Sourcing Specialist
Aug 15th
Sourcing Specialist (Human Resource) CEBU (Central Visayas – Cebu City)
RESPONSIBILITIES: * Collaborate with a team to create a sourcing strategy designed for specific channels, based on targets * Act as point of contact (POC) to clients/channels/sources. * Contribute to the identification and analysis of the potential opportunities to develop new sources/channels. More >
Sourcing Specialist
Aug 14th
Sourcing Specialist (Human Resource) CEBU (Central Visayas – Cebu City)
RESPONSIBILITIES: * Collaborate with a team to create a sourcing strategy designed for specific channels, based on targets * Act as point of contact (POC) to clients/channels/sources. * Contribute to the identification and analysis of the potential opportunities to develop new sources/channels. More >
IT Helpdesk Analyst
Aug 10th
IT Helpdesk Analyst
RESPONSIBILITIES:
* Performs first level IT support and escalation by ensuring that all issues are documented, assigned, escalated, updated and resolved following established service level agreements.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent. * Required skill(s): Excellent English communication skills (reading, writing More >
Corporate Communication Officer
Aug 5th
Corporate Communication Officer (National Capital Reg – Eastwood City, Libis, Q.C) Responsibilities:
Responsible for working with the VP/Head of Corporate Communications based in the UK, Human Resources in Manila and Manila Management Team to assure all corporate communications are conducted in line with the Yell Adworks corporate guidelines. This role will be More >
Quality Evaluator in Bacolod
Aug 3rd
Quality Evaluator – Bacolod (P186) (Bacolod City) Responsibilities:
* Sample and evaluate end-user transactions (i.e. telephone calls, e-mails, web, fulfillment, etc) for accuracy and conformance to Quality standards. * Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis * Achieve departmental More >
Convergys Jobs in Bacolod
Aug 3rd
Quality Assurance Supervisor – Bacolod (P193) (Bacolod City) Responsibilities:
* Maintain accurate metrics of direct reports individual performance as well as overall team level performance. * Manage resources across the assigned vertical/portfolio (personnel schedules, varying account needs). * Evaluate levels of process and staff effectiveness and works with operations to create improvement More >
Technical Support Representative
Jul 21st
Technical Support Representative (National Capital Reg – McKinley Hill, Taguig)
Responsibilities: SUMMARY:
* Provide pre-sales product support assistance to enable sales through Ingram Micro. * Answer customer calls on assigned product categories within defined service levels. * Proactively develops and exhibits proficient use of resources, systems and communication skills in order to consistently More >
NCO Jobs in Clark Pampanga
Jul 20th
STP – OPERATIONS MANAGER – CLARK – (090000183) RESPONSIBILITIES:
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO’s inception in 1926, our goal has More >
Real Time Analyst – Jobs in Pasig City
Jul 19th
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out).
* Act as the central point of contact for all schedule exceptions and time off requests.
* Assure the timely dissemination of reports More >
