Search results for RESPONSIBILITIES of WFM
Reports Analyst
Aug 9th
Responsibilities:
- Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
- Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
- Integrates data generated locally and from other clients to create reports that will reflect More >
Workforce Supervisor (Makati/Ortigas Site)
Jun 29th
Responsibilities:
- Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers. Responsible for the performance of this team on its defined objectives.
- Act as the WFM point of contact for all assigned projects.
- Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production More >
Workforce Support
Sep 1st
Workforce Support (National Capital Reg – Makati City)
Responsibilities:
*Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions. *Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources * Distributes data according to SOP’s More >
WFM-Global Resource Planner
Aug 21st
URGENT looking for a WFM-Global Resource Planner (National Capital Reg – Ortigas, Pasig City) Responsibilities:
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field. * At least 1 year(s) of working experience in the related field is required for this position. * Applicants must be willing to work More >
Business Development Analyst
Aug 5th
Business Development Analyst (National Capital Reg)
Responsibilities:
* Business Support * Assist in business development process by conducting the following activities: * Project Scoping * Business Requirements Definition and Assessment * Initial computation of Capacity Plan for concurrence of WFM. * Business Case Preparation and Review * Cost Benefit Analysis * Client Proposal More >
Workforce Analyst
Jul 28th
Workforce Analyst
RESPONSIBILITIES:
* Execute workforce management functions such as forecasting, staffing and scheduling, real-time queue management, data and trend analysis * Generate interval reports from an ACD system that shows statistical data on agent efficiency and productivity * Monitor schedule adherence and attendance vis-à-vis approved schedules * Coordinate and collaborate with More >
Real Time Analyst – Jobs in Pasig City
Jul 19th
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out).
* Act as the central point of contact for all schedule exceptions and time off requests.
* Assure the timely dissemination of reports More >
Operations Manager for San Lazaro
Jun 12th
Operations Manager – San Lazaro (National Capital Reg – San Lazaro, Manila) Responsibilities:
* Study, maintain and ensure client service levels and budget are met on a consistent basis * Analyze performance results and implements department improvements * Plan for upcoming organizational needs and implements strategies in a proactive manner * Maintain More >
Teleperformance – Workforce Supervisor
May 25th
Workforce Supervisor (National Capital Reg – Pasig City) Responsibilities:
* Handle a team of Mission Control Analysts and a scheduler for a 500FTE inbound project with multiple LOBs * Responsible for Real Time adherence tracking of metrics, schedule creation and efficiency of metrics of the projects.
Requirements:
* At least 2 year(s) of working More >
Real Time Analyst – Telus Pasig
May 1st
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
Workforce Lead for Cebu
Apr 27th
Workforce Lead (Cebu)
RESPONSIBILITIES:
* Responsible for generating, maintaining and tracking volume forecast, capacity and schedule.
REQUIREMENTS:
* At least 1 year work experience as a Real Time Analyst or have a solid background on Workforce Management in a contact center environment * Thorough knowledge of contact center and customer service operations * Working More >
Command Center Associate in Convergys Makati
Mar 23rd
Command Center Associate – Makati (National Capital Reg)
RESPONSIBILITIES:
* Provide troubleshooting support for all Tier 1 and Tier 2 escalations and coordination for all global inbound and outbound systems and call routing issues * Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, computer systems, customized More >
Real Time Analyst – TELUS International
Mar 3rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
TELUS International – Real Time Analyst
Feb 23rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
Sutherland Global – Finance Analyst
Feb 16th
Finance Analyst for Davao Site (Southern Mindanao – Davao City)
Responsibilities: o Daily Revenue Management
> To closely watch the Revenue movement in all programs on a daily basis and to raise flash points when the same deviates from the LE; > To ensure accuracy of the Revenue Management and to match with LE More >
Workforce Scheduler in Quezon City
Feb 11th
Workforce Scheduler RESPONSIBILITIES:
* Duties and Responsibilities:
* Scheduling * Using scheduling software, create/generate schedules for all agents, new hire and tenured following the guidelines set forth in the SOP * Strategically determine breaks, lunches and other off-line activities * Work closely with training and operations to understand and schedule needed trainings, coaching, More >
TRG Philippines – Real Time Adherence
Jan 11th
Real Time Adherence Analyst – 20 vacancies
RESPONSIBILITIES: The Real Time Adherence Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create More >
Real Time Adherence Analyst
Dec 10th
Real Time Adherence Analyst – 20 vacancies
RESPONSIBILITIES: The Real Time Adherence Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to More >
TRG Philippines – Reports Specialist
Dec 10th
Reports Specialist (WFM)
RESPONSIBILITIES:
• provide Agent wise reports with program specific metrics on a Daily, weekly, monthly basis to operations. • provide management with site level / Program level reports. • provide ad hoc reports as required by management. • provide forecasting accuracy & scheduling accuracy reports. • provide ad hoc More >
TRG Philippines – Adherence Analyst
Nov 26th
Real Time Adherence Analyst
RESPONSIBILITIES: The Real Time Adherence Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive More >
