Search results for call center agent in baguio city
Team Lead, Operations - CEBU (Banking Account)
* Responsible for coaching and managing a team of agents, supporting team operations, and coordinating with clients and management as needed.
* Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues. Serve as More >
Manager, Operations (Banking Account – CEBU)
* Responsible for coaching and managing a group of Team Supervisors and agents, ensuring smooth day-to-day operations of these microteams, and coordinating with client’s and management as needed.
* Recommend additional staffing based on shrinkage forecast.
* Supervise, coach and manage team supervisors and SMEs.
* Manage delivery of More >