Search results for convergys
Be a CONVERGYS TECH EXPERT! – Quezon City
Jul 7th
Responsibilities:
Requirements:
- At least completed 2 years of college
- Excellent communication skills in English
- Basic computer operations knowledge
- Work experience in a call center for an average of 6 months is an ADVANTAGE
- An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- An ability to deliver information at customer’s knowledge level in an understandable manner
- An ability to More >
Be a CONVERGYS TECH EXPERT! – Makati
Jul 7th
Responsibilities:
Requirements:
- At least completed 2 years of college
- Excellent communication skills in English
- Basic computer operations knowledge
- Work experience in a call center for an average of 6 months is an ADVANTAGE
- An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- An ability to deliver information at customer’s knowledge level in an understandable manner
- An ability to More >
Customer Service Executives in Nuvali Sta Rosa
Sep 8th
Customer Service Executives – Nuvali Sta Rosa (H254) (Sta Rosa, Laguna) Responsibilities:
A Customer Service Executive handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
Requirements: We are looking for candidates with:
* At More >
Email Support Specialists – Convergys Bacolod
Sep 8th
Email Support Specialists (UK & US Online Retail Account) – Bacolod (H258) (Bacolod) Responsibilities:
Join our PIONEER team of Email Support Experts in delivering A-Z customer satisfaction for the BIGGEST US Based online retailer.
Grow your dreams with the BIGGEST and the BEST call center.
A Email Support Specialists handle customers via inbound, More >
Programming/Analysis Associate
Sep 1st
Programming/Analysis Associate – Quezon City (National Capital Reg) Responsibilities:
* Provide production Support to the Call Recording Platforms * Participate in maintenances, items and enhancements of the platform * Provide on-call product support as and when required * Troubleshoot issues on recording platforms and providing updates to clients, external and internal More >
Programmer in Quezon City
Sep 1st
Programmer – Quezon City (National Capital Reg) Responsibilities:
* Provide production Support to the Call Recording Platforms * Participate in maintenances, items and enhancements of the platform * Provide on-call product support as and when required * Troubleshoot issues on recording platforms and providing updates to clients, external and internal * Provide More >
Marketing Assistant in San Lazaro
Aug 28th
Marketing Assistant – San Lazaro (San Lazaro, Manila) Responsibilities:
* Assess and review applications from various channels * Conduct preliminary assessments through application screening and phone interviews * Attend and assist in jobfairs / other events in & out of Metro Manila to facilitate on-site screening * Prepare, implement and review More >
Email Support Specialists
Aug 28th
Email Support Specialists (UK & US Online Retail Account) – Bacolod (Bacolod) Responsibilities:
Join our PIONEER team of Email Support Experts in delivering A-Z customer satisfaction for the BIGGEST US Based online retailer.
Grow your dreams with the BIGGEST and the BEST call center. A Email Support Specialists handle customers via inbound, More >
Programming/Analysis Associate
Aug 18th
Programming/Analysis Associate (National Capital Reg)
RESPONSIBILITIES:
* Provide production Support to the Call Recording Platforms * Participate in maintenances, items and enhancements of the platform * Provide on-call product support as and when required * Troubleshoot issues on recording platforms and providing updates to clients, external and internal * Provide the root cause More >
Business Consultant for Analytics
Aug 18th
Business Consultant for Analytics (Supervisory) – San Lazaro, Manila (National Capital Reg – San Lazaro, Manila)
RESPONSIBILITIES:
Dimension & Scope:
* The Business Consultant; Center for Applied Customer Analytics; will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients to determine outstanding More >
Convergys Jobs in Bacolod
Aug 18th
Email Support Specialists (UK & US Online Retail Account) – Bacolod (T196) (Bacolod City) Responsibilities:
A Email Support Specialists handle customers via inbound, outbound calls and email for the purpose of post sales service. Responsibilities include post sales and support work plus handling miscellaneous customer service and general information calls via the More >
Operations Managers
Aug 18th
Operations Managers for Nuvali, Laguna Site (for pooling purposes) (National Capital Reg)
RESPONSIBILITIES:
* Study, maintain and ensure client service levels and budget are met on a consistent basis * Analyze performance results and implements department improvements * Plan for upcoming organizational needs and implements strategies in a proactive manner * Maintain understanding More >
Customer Care Representatives
Aug 9th
Customer Care Representatives – Nuvali, Sta Rosa (Z188) (Nuvali, Sta Rosa) Responsibilities:
STAND OUT AND BE PART OF CONVERGYS STA.ROSA!
Requirements:
We are looking for candidates with:
* At least 2 years of college * Excellent communication skills in English * Familiarity with basic computer operations * An ability to handle irate customer situations effectively More >
Quality Evaluator in Bacolod
Aug 3rd
Quality Evaluator – Bacolod (P186) (Bacolod City) Responsibilities:
* Sample and evaluate end-user transactions (i.e. telephone calls, e-mails, web, fulfillment, etc) for accuracy and conformance to Quality standards. * Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis * Achieve departmental More >
Recruitment Officer in San Lazaro
Aug 3rd
Recruitment Officer – San Lazaro (National Capital Reg – San Lazaro, Manila) Responsibilities:
* Write and place employment advertisements with local newspapers, colleges, employment agencies, and state agencies; Post internal job openings. * Create and update local recruiting reports. * Provide initial screening interviews for non-exempt candidates; Receive, screen, and file incoming More >
Convergys Jobs in Bacolod
Aug 3rd
Quality Assurance Supervisor – Bacolod (P193) (Bacolod City) Responsibilities:
* Maintain accurate metrics of direct reports individual performance as well as overall team level performance. * Manage resources across the assigned vertical/portfolio (personnel schedules, varying account needs). * Evaluate levels of process and staff effectiveness and works with operations to create improvement More >
TS Experts for San Lazaro
Jul 26th
Technical Support Experts – San Lazaro (V166) (San Lazaro, Manila) Responsibilities:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
* At least completed More >
Convergys Philippines – Network Services Engineer
Jul 24th
Network Services Engineer (National Capital Reg – Alabang, Muntinlupa)
RESPONSIBILITIES:
* Performs real-time diagnostics and problem resolution in concert with the client. * Provides 2nd tier support to team members. Technical areas supported will include but not be limited to mainframe;mid-range;client server;desktop applications and connectivity;remote access and mobile computing and all related aspects More >
Convergys Hiring Team Leader
Jul 21st
Team Leader- Technical Account URGENT (San Lazaro, Manila) (National Capital Reg – San Lazaro, Manila)
RESPONSIBILITIES:
* This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment. * Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff More >
Convergys Hiring QA Supervisor in San Lazaro
Jul 18th
Quality Assurance Supervisor – SAN LAZARO, MANILA (National Capital Reg – San Lazaro, Manila)
RESPONSIBILITIES: Job Overview
* Facilitates internal call monitoring, client and CSAT calibration sessions. * Analyzes, manages and delivers data to Operations, Client Services and Training relative to individual, team and program level results/trends for the program’s top 2 success drivers More >
