Search results for convergys sm san lazaro (5)

Marketing Assistant in San Lazaro

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Marketing Assistant – San Lazaro
(San Lazaro, Manila)
Responsibilities:

* Assess and review applications from various channels
* Conduct preliminary assessments through application screening and phone interviews
* Attend and assist in jobfairs / other events in & out of Metro Manila to facilitate on-site screening
* Prepare, implement and review marketing plans
* Organize and maintain confidential files.
* Prepare financial reports and include qualitative insights
* Prepare and complete reports and maintain applicant information in a database
* Perform other duties that may be assigned from time to time

Requirements:

#Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree , any field.

#Preferably with sales or telemarketing background

#Must possess good communication and interpersonal skills

#Must be able to deal with different kinds of personality

#Must have the ability to manage multiple tasks simultaneously.

#Demonstrates the ability to communicate effectively and professionally with internal and external associates.

#Must have knowledge of general office practice and business etiquette.

#Must have the ability to follow through on work assignments with limited supervision

#Must be proficient with various software applications such as Microsoft Word and Excel.

Applicants must be willing to work in San Lazaro
Applicants must be willing to work extended hours and weekends from time to time
Must be willing to travel
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time and Contract position available.

Convergys Philippines Services Corporation
Website: http://www.convergysphilippines.multiply.com
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

TS Experts for San Lazaro

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Technical Support Experts – San Lazaro (V166)
(San Lazaro, Manila)
Responsibilities:

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer’s knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in SAN LAZARO, MANILA.
Fresh graduates/Entry level applicants are encouraged to apply.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Visit the Recruitment Office located at:
Convergys Philippines Services Corporation
View all jobs
Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO
7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila

Convergys Jobs Hiring

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Now HIRING Customer Service Associate – San Lazaro, Manila (H25)
(San Lazaro, Manila)

RESPONSIBILITIES:

APPLY NOW AT CONVERGYS SAN LAZARO WHERE YOUR DREAMS ARE JUST AROUND THE CORNER!

REQUIREMENTS:

* Completed at least 2 years of college or its equivalent
* Fluent in English and communicates clearly
* Proficient in basic computer operations
* Proficient with various software applications such as Microsoft Word & Excel
* Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to empathize with customer
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Must be flexible and eager to learn new processes

Visit out Recruitment Office located at:  7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila

Convergys opens UP-Ayala Technohub Facility

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Convergys Philippines announces the dedication of its seventh integrated contact center facility in Metro Manila. On hand locally to dedicate Convergys’ UP-Ayala TechnoHub contact center is Quezon City Mayor, the Honorable Sonny Belmonte and Convergys Senior Vice President of Human Resources, Clark Handy.

(more…)

Business Consultant for Analytics

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Business Consultant for Analytics (Supervisory) – San Lazaro, Manila
(National Capital Reg – San Lazaro, Manila)

RESPONSIBILITIES:

Dimension & Scope:

* The Business Consultant; Center for Applied Customer Analytics; will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients to determine outstanding client business needs and improve the overall performance of each client.
* The Business Consultant will focus on building client relationships; delivering excellence; and maintaining a client focus while continuing to develop analytical and technical knowledge of the client; and have the ability to oversee a entry-level business analysts on a consulting engagement
* The Center for Applied Customer Analytics organization is a division of Convergys Corporation; a leader in relationship management and customer experience services that creates innovative solutions that drive more value from our clients’ everyday relationships with their customers and employees.

Principal Duties and Responsibilities:

* Interact with both external customers and internal resources to assist with the definition of business, functional, and technical needs while at client site
* Participate in interviewing and observing appropriate client personnel, and customer interactions to document current business and operational processes as input to process improvement initiatives.
* Assist in analysis and documentation of existing relationship management capabilities
* Assist in development and testing of new customer relationship management processes, capabilities, and, as appropriate, their supporting technologies
* Develop client deliverables (i.e., ROI analysis, statistical analysis, strategic assessments, communications, training, etc.)
* Perform portions market segmentation and statistical analysis, Statistical modeling, Oversee a team of business analysts

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in San Lazaro,Manila.
* Full-Time positions available.

Candidate Profile:

* Operations/Contact Centre Management Background – Resources that have more seasoned management experience in the Contact Centre. Resources demonstrate experience leading or being a part of improvement initiatives in the contact centre. Experience or exposure to all aspects, including Operations, Quality, Reporting, HR, Performance Management, and Client Relationship Management. Likely an Ops Manager / Sr Ops Manager type resource that is analytically driven.
* Process Improvement – Experience with end to end Business Process Improvement methodologies. Experience with Visio, Mini-Tab, or other Process Mapping tools in order to identify opportunities to enhance existing processes. Must demonstrate an understanding of the concept of ‘Measuring Improvement’.
* Financial Analysis – Experience understanding financial frameworks (preferably in the contact center or contact center technology space). Ability to build financial models, business cases, and cost/benefit analysis.
* Client Relationship Management – This is most applicable to the B3 candidates. Demonstrated experience interacting with clients on a day to day basis. Ability to professionally present concepts to the client, have in depth discussions regarding their business, and assist in managing client decisions around the implementation of strategies that have been identified by Convergys.
* Contact Centre Technology – Resources that have had exposure to or backgrounds with Contact Centre Technology, including IVR, CRM, Knowledge base. Ideally, this resource would have experience capturing business requirements for these tools, and can understand best practices around how to most effectively utilize them in the marketplace.
* Data Analysis – Experience Analyzing large sets of information (preferably Contact Centre) in order to identify and quantify current performance gaps/opportunities. Ideally, this resource would have advanced Excel skills (Pivot tables required), as well as advanced Access skills. Different data sources would include Operations data, quality, CSAT, churn/customer segmentation, as well as data generated from call Observations. Needs to understand concepts such as correlation analysis, regression analysis, statistical significance, distributions, means, standard deviations, etc.
* Consulting Background – Experience understanding Consulting methodologies and how they are implemented and leveraged to deliver projects. Solid understanding of Project Plans, deliverables, tasks, activities, milestones. Prefer experience from a larger Consulting Firm (Accenture, Deloitte, etc).
* Financial Services Vertical Experience – Experience in the Financial Services vertical, including credit card, insurance, risk management. Auction space experience a plus (eBay, auction payment processing).
* Customer Satisfaction – If possible, a resource that has experience measuring and analyzing customer satisfaction scores, and using that information to recommend business process improvements. Experience with Net Promoter Score is a plus.

Preferred Certifications:

* Six Sigma (2-3) – Green or Black Belt
* PMI (1-2)

Convergys Philippines Services Corporation
Website: http://www.convergysphilippines.multiply.com
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

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