Search results for hr staff
Operations Manager for Collections
Nov 18th
Responsible for managing and coordinating the integrated operational system .He/she is tasked with managing the day to day activities of the collections teams ensuring appropriate staffing is maintained throughout the operation. He/she is responsible for ensuring that the appropriate level of communications exists between his team and their counterpart organization.
The More >
Metro Manila – Sales Service Delivery Manager
Aug 19th
Responsibilities:
Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Managers and staff with operational support. Maintain the business profitability to the gross margin level.Manage the More >
Workforce Analyst
Aug 16th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Call Center Staff
Jul 29th
Requirements:
● Graduate of any four-year course ●With at least 1 year experience in Collections ●With pleasant and friendly mannerism, good verbal and oral communication skills ●Has the ability to converse in Cebuano or Pampangan dialect ● With basic computer knowledge / technological skills ●With ability to comprehend, capture as well More >Workforce Analyst
Jul 15th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Workforce Analyst
Jul 12th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Workforce Specialist
Jul 7th
Responsibilities:
- Forecasting of call volume
- Calculation of staff requirements
- Creation of staff schedules
- Management of daily schedules, staffing, and service (Real-time monitoring)
- Management of applicable capacity reports (i.e. of staffing, seat capacity) and account performance reports.
- FORECAST CALL VOLUME
- Collect and validate data
- Interpret data and calculate trend
- Identify seasonal and intraday (time-of-day) patterns
- Calculate day-of-week factors
- Analyze data aberrations/irregularities
- Analyze impact More >
Customer Care Supervisor
Jun 10th
Responsibilities:
- Help develop, measure and evaluate service levels
- Help develop and implement internal customer care programs
- Monitor, coach/mentor and motivate people
- Staff development
- Help design/develop, implement processes for service efficiency
- Help design/develop and implement internal and external customer care programs to drive customer retention/market share
- Do field visits with CROs to evaluate and gather information
- Intelligent reports More >
Workforce Analyst (BCC01) (National Capital Reg)
May 24th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Senior Programmer Analyst – Reporting
Nov 3rd
- Partner with Clients to define and analyze complex needs and business requirements and determine programming design to meet necessary specifications. Make recommendations for most efficient solutions to meet Clients’ parameters.
- Design technical solutions to enable interfaces between Client systems and NCO systems.
- Develop and implement programming codes to meet designed interface solutions More >
JD Edwards Specialist
Oct 22nd
Requirements:
- Male or Female
- Graduate of any four year course, preferably BS Information Technology
- Has experience in using JD Edwards System
- Good communication skills
Apply online or send your resume to jaroldsanchez.jobsasia@staff-alliance.com. Qualified applicants will be notified thru text, call or e-mail.
Due to the urgency of the requirement, interested candidates are also encouraged to apply More >
Database Programming Specialist
Oct 17th
Responsibilities:
- The Business Process Improvement team is overall responsible for the training requirements of Analytics to ensure the team can grow as required and maintain quality and knowledge. The BPI team also drives and supports improvement initiatives across all teams.
- 1. BPI Team deliverables
- 1.1. Develop Analytics competency framework
- 1.2. Execute More >
Operations Manager
Sep 2nd
Operations Manager - Sales (Quezon City) (National Capital Reg – Quezon City) Responsibilities:
* Maintain individual and department productivity reports. Publish daily, weekly, monthly, and year to date statistics. * Coaches and develops a group of Team Managers and/or agents in all aspects of their job through regular monitoring and feedback. More >
Call Center Agents
Aug 9th
Call Center Agents (for QC, Makati, Mandaluyong, Ortigas,Manila) PHP 12000 – 18000 +Bonus and Allowance (National Capital Reg – Quezon City, Manila, Ortigas)
Responsibilities:
*(CSR) CUSTOMER SERVICE REPRESENTATIVE (BPO / Call center company): ——————————————————————————– Answer phone to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company More >
Training Assistant
Aug 7th
Training Assistant (National Capital Reg – Mckinley Hill Fort Bonifacio Taguig)
Responsibilities:
*Assisting with the scheduling of training sessions, and booking / notifying all relevant parties. *Taking responsibility for ensuring all training rooms / venues, equipment, catering arrangements, and other requirements are booked up or canceled in advance. *Sending out appropriate pre-course information More >
Corporate Communication Officer
Aug 5th
Corporate Communication Officer (National Capital Reg – Eastwood City, Libis, Q.C) Responsibilities:
Responsible for working with the VP/Head of Corporate Communications based in the UK, Human Resources in Manila and Manila Management Team to assure all corporate communications are conducted in line with the Yell Adworks corporate guidelines. This role will be More >
Technical Support Representative
Jul 21st
Technical Support Representative (National Capital Reg – McKinley Hill, Taguig)
Responsibilities: SUMMARY:
* Provide pre-sales product support assistance to enable sales through Ingram Micro. * Answer customer calls on assigned product categories within defined service levels. * Proactively develops and exhibits proficient use of resources, systems and communication skills in order to consistently More >
Link Developer in Quezon City
Jul 21st
Link Developer (Website Promoter) (National Capital Reg – Eastwood City Libis Quezon City) Responsibilities: Assure a sustainable growth in traffic and leads for represented website/s by performing different internet marketing activities
Additional Responsibilities:
1. Must adequately communicate updates to staff and stakeholders 2. All other tasks that may be assigned by management from time More >
NCO Jobs in Clark Pampanga
Jul 20th
STP – OPERATIONS MANAGER – CLARK – (090000183) RESPONSIBILITIES:
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO’s inception in 1926, our goal has More >
Real Time Analyst – Jobs in Pasig City
Jul 19th
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out).
* Act as the central point of contact for all schedule exceptions and time off requests.
* Assure the timely dissemination of reports More >
