Search results for hsbc alabang (7)

HSBC Alabang – AVP IT

0

AVP – IT
(National Capital Reg)

Responsibilities:

General management of IT within the local GSC
- An uninterrupted 24 hour computer operation by closely monitoring and maintaining all equipment being used.
- All customers and user’s complaints and queries are properly addressed in order to avoid hampering of business operations.
- Any unforeseen operational errors, equipment failures and technical breakdown are analysed and controlled
- Dynamic communication with the relevant support areas within GR Sites particularly the centralized GSC IT Service desk and external business areas to manage escalation and resolution of problems/ issues effectively. Meaningful and timely communications are issued to users and senior management when individual and global problems occur.
- Infrastructure planning and implementation for expansion projects, systems upgrade and installation of technological innovations are monitored and managed in a timely manner.

Network and Telecom Management
- Performance of all communication channels (eg. PABX, Cisco network, Aspect) for early detection, avoidance/elimination and rectification of failures.
- Quick damage control in times of technical breakdown.
- All audit recommendations with regards to the safeguards of equipment and facilities are properly addressed and followed.
- Oversee the education of all IT Staff on the right procedures to observe during emergencies to minimise and eliminate damage to personal and Call Centre properties in case of threat to physical security and or disasters (e.g. flood, fire, etc.)

Managed the fast paced growth in the number of processes and the expansion of existing business processes
- Review business process IT requirements in coordination with Projects and Planning department.
- Provide recommendations and solutions for business process IT requirements.
- Coordinate with IT managers on their business support groups to complete process systems requirements.
- Confirm voice/network acceptance by the business through user acceptance tests/production readiness tests

Staff Development
- Motivate guide and support team members through sharing experiences, knowledge and by timely feedback.
- Identify self-development and potential within the team and by providing effective coaching and guidance.
- Identify self-development and potential within the team and by providing effective coaching and guidance
- The jobholder has to manage that Team records are updated to enable interim and annual assessments to be written and conducted.

Requirements:

* Degree / Post Graduate of a recognised university in the fields of Electronics/Software Engineering or equivalent
* Good Networking knowledge. Experience on high-end server configuration and Operating Systems like Microsoft Windows NT and IBM OS/2.
* A diverse experience and a variety of skills related to managing technology, business operations and people.
* Technical background with exposure in infrastructure development and support, data centre operations and/or technical support services.
* He/she will have substantial experience in managing projects, crisis response and recovery, and is exposed to globally distributed IT environments,
* The jobholder would have established him/herself with the professional community in the local IT industry , an experience in working for a multinational company with the appreciation of aligning local strategies, policies and guidelines with that of the functional and global goals and objectives that enable the jobholder to benchmark the IT organisation within other Group IT entities as well as with the local IT industry in terms of Resourcing, expertise, systems availability, industry best practices, equipment and IT operating costs.
* The jobholder must have management experience in staffing and sourcing alternatives, including remote, contract and outsourced. A track record of hiring, developing and retaining critical talent and of building an effective IT management team.

Responsibilities:

General management of IT within the local GSC
- An uninterrupted 24 hour computer operation by closely monitoring and maintaining all equipment being used.
- All customers and user’s complaints and queries are properly addressed in order to avoid hampering of business operations.
- Any unforeseen operational errors, equipment failures and technical breakdown are analysed and controlled
- Dynamic communication with the relevant support areas within GR Sites particularly the centralized GSC IT Service desk and external business areas to manage escalation and resolution of problems/ issues effectively. Meaningful and timely communications are issued to users and senior management when individual and global problems occur.
- Infrastructure planning and implementation for expansion projects, systems upgrade and installation of technological innovations are monitored and managed in a timely manner.

Network and Telecom Management
- Performance of all communication channels (eg. PABX, Cisco network, Aspect) for early detection, avoidance/elimination and rectification of failures.
- Quick damage control in times of technical breakdown.
- All audit recommendations with regards to the safeguards of equipment and facilities are properly addressed and followed.
- Oversee the education of all IT Staff on the right procedures to observe during emergencies to minimise and eliminate damage to personal and Call Centre properties in case of threat to physical security and or disasters (e.g. flood, fire, etc.)

Managed the fast paced growth in the number of processes and the expansion of existing business processes
- Review business process IT requirements in coordination with Projects and Planning department.
- Provide recommendations and solutions for business process IT requirements.
- Coordinate with IT managers on their business support groups to complete process systems requirements.
- Confirm voice/network acceptance by the business through user acceptance tests/production readiness tests

Staff Development
- Motivate guide and support team members through sharing experiences, knowledge and by timely feedback.
- Identify self-development and potential within the team and by providing effective coaching and guidance.
- Identify self-development and potential within the team and by providing effective coaching and guidance
- The jobholder has to manage that Team records are updated to enable interim and annual assessments to be written and conducted.

Requirements:

* Degree / Post Graduate of a recognised university in the fields of Electronics/Software Engineering or equivalent
* Good Networking knowledge. Experience on high-end server configuration and Operating Systems like Microsoft Windows NT and IBM OS/2.
* A diverse experience and a variety of skills related to managing technology, business operations and people.
* Technical background with exposure in infrastructure development and support, data centre operations and/or technical support services.
* He/she will have substantial experience in managing projects, crisis response and recovery, and is exposed to globally distributed IT environments,
* The jobholder would have established him/herself with the professional community in the local IT industry , an experience in working for a multinational company with the appreciation of aligning local strategies, policies and guidelines with that of the functional and global goals and objectives that enable the jobholder to benchmark the IT organisation within other Group IT entities as well as with the local IT industry in terms of Resourcing, expertise, systems availability, industry best practices, equipment and IT operating costs.
* The jobholder must have management experience in staffing and sourcing alternatives, including remote, contract and outsourced. A track record of hiring, developing and retaining critical talent and of building an effective IT management team.

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HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

HSBC – Call Center Agent (Alabang)

7

Requirements:

 

Candidate must possess at least a High School Diploma in any field.
Applicants must be willing to work in Alabang, Muntinlupa.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

 

HSBC Global Resourcing – Customer Service Representative

11

Customer Service Representative (Alabang)
(National Capital Reg – Alabang)

Requirements:
Candidate must possess at least a High School Diploma in any field.
Applicants must be willing to work in Alabang, Muntinlupa.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

HSBC Global Resourcing
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

HSBC Philippines – Payroll Executive

1

Payroll Executive
(National Capital Reg)

Responsibilities:

Impact on the Business
• End to end processing of Full and Final Settlement, Tax reconciliation and Timekeeping.
• Ensures that payroll instructions related to Final pay and payroll are timely and accurately processed to avoid Ops losses.
• Accurate monitoring of Final pay tracker and other related trackers and timely submission of required reports.
• Well versed in journal entries and analysis
• Ensures clawback reporting is accurate and well monitored.

Customers / Stakeholdes
• Assists in providing the Customer Experience by meeting or exceeding the Performance Level Agreements (PLAs) of internal and external business partners as well as HR Operational Level Agreements.
• Achieve zero valid customer complaints by accurately and timely processing of payroll data.
• Facilitates the induction program to ensure that all policies and procedures in payroll and benefits administration are properly communicated.

Leadership & Teamwork
• Attend regular team meetings to create awareness on the changes and updates concerning the team.
• Propose process improvements to improve quality, effectiveness and efficiency.
• Encourages sharing of “best practices” within the team.

Operational Effectiveness & Control
• Establish a tracking mechanism in order to capture and reduce operational losses on account of inaccurate processing.
• Ensure to comply 100% with policies and procedures resulting in “Satisfactory Audits” (eSAC, completion of all mandatory trainings, etc) as well as no regulatory breaches.
• Establish ownership and accountability on owned process (No follow ups on deliverables), meet turn-around-time & SLA goals, ensure no regulatory breaches

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Commerce, Finance/Accountancy/Banking or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Full-Time positions available.
* With background in Payroll Administration
* With excellent communication and presentation skills
* Resourceful, analytical and a strategic thinker
* Highly adaptable to culturally diverse work environments.
* Proficient with excel, or database management
* Highly analytical, keen with details, highly organized (should know how to handle multi-tasking functions)
* Highly proficient in microsoft applications especially in excel as monitoring and calculations are done manually.
* Proficient in preparing journal entries

HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

HSBC Electronic – Assistant Manager

0

Assistant Manager for Operations
(National Capital Reg)

Responsibilities:

To enhance customer relationships and provide support to Marketing programs

- By supervising and directing a team of highly skilled, knowledgeable and experienced staff
- By providing analysis of reports and proposing strategies to improve productivity
- By proactively recommending new approaches in enhancing efficiencies given limited resources under a high pressure environment
- By ensuring effective implementation of acquisition and activation/usage programs
- By overseeing the team’s activities in relation to ongoing marketing programs
- By monitoring the team’s call-out projects assigned to the team from time to time
- By monitoring the quality of calls of CSO using the Call Quality Monitoring standards

To maintain and enhance the operational efficiencies of the section
-By ensuring that procedures are carried out according to established standards
-By identifying areas where there are procedural weaknesses, taking action where necessary and streamlining workflows to correct inefficiencies and maximise productivity
-By ensuring proper loading of maintenances via approval in HCC
-By supporting the core business of the department which is customer service on the inbound line

To develop a team of highly- motivated staff with a strong sense of teamwork and flexibility of coping with various needs of different types of clients
-By conducting regular meetings, individual and group feedback sessions, counselling and coaching of staff and proper scheduling of training where applicable, and by being on call 24 x 7

To ensure that other sections of the Call Centre are operating effectively and efficiently
-By relieving for Manager CSO as and when needed, and by being on call 24 x 7
-To foster the integration concept of the new Call Centre by proper cascading to staff

To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
-By implementing internal controls designed to avoid fraudulent transactions

To contribute to the overall profitability of the Bank
-By proactively cross-selling existing and new Bank products, and guiding the staff to do so

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Commerce, Finance/Accountancy/Banking or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Banking/Financial Services or equivalent.
* Experience in managing a team
* With strong leadership skills
* Knowledge in bank products and credit cards
* Must be a good decision maker and problem solver
* Full-Time positions available.

HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

HSBC Philippines – Project Manager

0

Project Manager for Corporate Communications
(National Capital Reg)

Responsibilities:

• Work with the SD Internal Communications Team and actively contribute to the creation of communication campaign plans but focuses on the execution and implementation of plans designed to deliver key messages and enhance the Brand experience across the audience groups.

• Will work closely with the Site Communications Teams in implementing the communications calendar using various communications channels available.
• Complies with Corporate Communications risk policies and standards and ensures initiatives are in accordance with Group Risk standards and policy.
• Ensures adherence to the Group policies / FIM, Brand Guidelines, by regular checks, continuous monitoring, and ongoing education on the proper use.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Complies with the HR Functional Instruction Manual (FIM) requirements ensuring compliance with all relevant policies and control standards.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Marketing, Advertising/Media, Mass Communications, Others or equivalent.
* At least 5 year(s) of working experience in the communications industry [ PR / print / marketing communications / advertising industry ].
* Preferably Assistant Manager / Managers specializing in Public Relations/Communications or equivalent.
* Full-Time positions available.
*
Ability to work with and lead a team of highly- motivated and ambitious individuals
*
Ability to multitask and remain calm and composed under pressure.
* Ability to apply to the task at hand and work under tight deadlines.
* Excellent communication skills – both written & oral.
* Excellent presentation & public speaking skills.
* Knowledge of creative design & printing, content management, relationship management, Intranet and employee communication would be an advantage.

HSBC Electronic Data Processing (Philippines) Inc.
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com

Learning Strategies Manager

5

Learning Strategies Manager
(Muntinlupa)

* The purpose of the job is to identify alternative learning delivery options for more effective and efficient learning. This will provide “just-in-time” and “just-for-me” learning or self paced learning. This job is also responsible for managing and operating the Learning Centre and aligning its capabilities with the overall learning strategy and curriculum of Learning and Development.

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Muntinlupa City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
* Full-Time positions available.

HSBC Global Resourcing
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Tel: 859-4800/4900
Website: http://www.hsbc.com

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