Search results for jobs in laguna technopark (5)

Sunpower Philippines – Jobs for Sta Rosa

0

GLOBAL TELEPHONE OPERATOR (Project Based)
(Southern Tagalog – Sta. Rosa, Laguna)

Responsibilities:

* Call (Outbound/Inbound) / E-Mail / CRM Leads Handling
* Respond to all inbound calls; Initiate and conduct outbound calls
* Log all the calls into the CRM database ; process web-captured leads in ways deemed necessary
* Screen calls and then transfer them to the appropriate party
* Answer general phone inquiries

Requirements:

* Graduate of any Bachelor degree courses
* With Contact Center experience (at least 6 months – preferably Inbound Customer Care)
* Fluent in English (both written and oral)
* Basic Call Handling skills (Active Listening, Probing, How to Pacify Irate Callers)
* Computer and Internet Savvy
* Can Multi-task
* Familiar with American culture and geography
* Can work under minimum supervision
* Night shift adaptability
* Willing to work in Sta Rosa, Laguna
* Willing to work under project based employment

Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423

Sunpower Philippines – Jobs in Laguna

1

SUBJECT MATTER EXPERT FOR FINANCE
(Southern Tagalog – Sta. Rosa, Laguna)

Responsibilities:

* Will be trained to answer questions from dealers and end customers about financing residential and small commercial SunPower systems

* Responsible for receiving financing applications and forwarding them to the appropriate lender, following a process and decision-tree defined by the VAR Finance Manager

* Responsible for tracking the progress of the financing applications from start to finish

* Data reporting responsibilities through tracking metrics

* Call (Outbound/Inbound) / E-Mail / CRM Leads Handling

* Respond to all inbound calls; Initiate and conduct outbound calls

* Follow up with the people responsible as to the handling of these leads

* Submit periodic reports on these leads – their quality and viability

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

* With 2 years experience handling the same work responsibilities

* With experience in a call center is an advantage

* Proficient in excel and word

* Internet savvy

* Excellent telephone skills; can negotiate and transact over the phone

* AMERICAN English proficiency (grammar, diction, enunciation, pronunciation, comprehension)

* Proficient in filling up ON-LINE / electronic forms

* Above average IQ

* Ability to strictly follow processes

* Ability to grasp and emulate technical terminologies, procedures and processes

* Customer satisfaction focus

* Persistent but pleasant personality, team-player atttude

* Willing to work in Sta Rosa, Laguna

* Night shift adaptability

* Full-Time positions available

Sunpower Philippines Ltd.- ROHQ (Shared Services Organization)
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

Sunpower Philippines – Jobs in Sta Rosa laguna

4

PARTNER SUPPORT REPRESENTATIVE (for Australia)
(Southern Tagalog – Sta. Rosa, Laguna)

Responsibilities:

* Dealer Customer Support and Order Management
* Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
* Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
* Manage the fulfillment of > $25 MM in revenue per region per year
* Direct support for Regional Sales Manager
* Report mission-critical business metrics and statistics
* Sales Order Booking
* Receive and qualify customer PO’s
* Check PO’s against allocation and book customer orders
* Send sales order confirmation to the customers within specified SLA’s
* Update and maintain existing sales orders as required
* Submit weekly reports on all the orders due to be shipped the following week etc.
* Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner
* Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing
* Invoicing: ship product in the shipment and send invoices to the customer
* Archive all the documents per SOX requirements
* Sales Analysis and Report Generation
* Extract data from the and export into Excel format
* Create representative graphs of these exported data for qualitative and quantitative analysis purposes
* Generate reports on several performance factors for evaluative purposes

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* Required skill(s): Supply Chain, Revenue Responsibility, Customer Service.
* Preferred skill(s): Excellent Communication Skills, Computer Proficient, Good Organization skills.
* Required language(s): English.
* Preferably 1-4 Yrs Experienced Employees specializing in Merchandising or equivalent.
* Minimum of 2 years of experience in the call center industry
* Proficient with MS Office Applications esp. Excel, Powerpoint, and Outlook.
* Knowledgeable with Office Softwares such as ERP, MRP, and CRM.
* Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
* Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneouse computer applications
* Process oriented and trainable
* Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* Demonstrated an ability to take initiative and be proactive
* Possess leadership skills
* Be flexible to changes and be able to adapt quickly
* Be organized and attentive to details
* Applicants must be willing to work in Sta. Rosa.
* Night shift adaptablity
* Full time positions available

Sunpower Philippines Ltd – ROHQ (Shared Services Organization)
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

Sunpower Philippines – Jobs in Sta Rosa laguna

0

PARTNER SUPPORT REPRESENTATIVE (FOR NORTH AMERICA)
(Southern Tagalog – Sta. Rosa, Laguna)

Responsibilities:

* Dealer Customer Support and Order Management
* Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
* Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
* Manage the fulfillment of > $25 MM in revenue per region per year
* Direct support for Regional Sales Manager
* Report mission-critical business metrics and statistics
* Sales Order Booking
* Receive and qualify customer PO’s
* Check PO’s against allocation and book customer orders into ERP system (QAD),
* Send sales order confirmation to the customers within specified SLA’s
* Update and maintain existing sales orders as required
* Submit weekly reports on all the orders due to be shipped the following week etc.
* Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner
* Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing
* Invoicing: ship product in the shipment and send invoices to the customer
* Archive all the documents per SOX requirements
* Sales Analysis and Report Generation
* Extract data from the ERP system (QAD) and export into Excel format
* Create representative graphs of these exported data for qualitative and quantitative analysis purposes
* Generate reports on several performance factors for evaluative purposes

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* Required skill(s): Supply Chain, Revenue Responsibility, Customer Service.
* Preferred skill(s): Excellent Communication Skills, Computer Proficient, Good Organization skills.
* Required language(s): English.
* Preferably 1-4 Yrs Experienced Employees specializing in Merchandising or equivalent.
* Minimum of 2 years of experience in the call center industry
* Proficient with MS Office Applications esp. Excel, Powerpoint, and Outlook.
* Knowledgeable with Office Softwares such as ERP, MRP, and CRM.
* Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
* Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneouse computer applications
* Process oriented and trainable
* Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* Demonstrated an ability to take initiative and be proactive
* Possess leadership skills
* Be flexible to changes and be able to adapt quickly
* Be organized and attentive to details
* Applicants must be willing to work in Sta. Rosa.
* Applicants must be willing to work on a night shift schedule
* Full time positions available

Sunpower Philippines Ltd. (ROHQ) Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

Sunpower Philippines – Jobs in Sta Rosa Laguna

21

QA SPECIALIST
(Southern Tagalog – Sta. Rosa, Laguna)

Responsibilities:

* Meet daily, weekly and monthly monitoring goals in order to provide detailed, timely and accurate evaluations for each of the support team members (CSRs, DSRs, TSEs, Finance, Marketing, etc)
* Facilitate calibration sessions (both internal and external)
* Sets and spearheads clear process improvement plans. Explores possible improvements to the department’s quality assurance key initiatives.
* Coordinate with business partners and process owners in updating call/ work flows, processes and quality guidelines
* Provide effective coaching to agents.
* Coordinate and assist Training and Operations in agent development during the “academy bay” or on-boarding period
* Communicate QA feedback issues to operations Team Leaders & Manager. Coordinate closely with team leaders and/ or managers on quality performance management
* Act as subject matter experts on product knowledge and program updates, facilitating hand-off of feedback for training requirements (module updates, refresher courses or remediation)
* Help motivate the Operations by using creative strategies to keep enthusiasm and quality momentum high.
* Guide team leaders through quality tools and how to use them effectively for performance management
* Track end customer feedback and be able to recommend solutions or create action plans to address them
* Takes the lead in Quality Improvement Key Initiatives in accordance to specified business objectives
* Maintain high level of professionalism and objectivity

Requirements:

* Graduate of Bachelor degree in related field
* With minimum 1 year experience in quality/ transaction monitoring (BPO/ call center industry setting) exclusive of 6 months experience as a Call Center Representative
* Preferably with experience in up selling
* Experience in feedback management to agents on areas of improvement
* Excellent Telephone Manner and Outstanding written and oral English communication skills
* Required skill(s): MS Office (Excel, PowerPoint, Word).
* Hands on knowledge of Statistical and Quality tools.
* Must have the ability to prepare accurate, concise and clear reports.
* Must be patient and results-oriented.
* Must have excellent analytical and coaching skills
* Strong interpersonal skills
* Can work under pressure with minimal supervision.
* Willing to adapt to any changes with regards to work, shifts, and any additional task needed by the business.
* Team-player
* Applicants should be wiling to work in Sta. Rosa, Laguna.

Sunpower Philippines Mfg. Ltd. ROHQ (Shared Services Organization)
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

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