Search results for kforce
Workforce Analyst
Aug 16th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
High Profile Customers looking for Premium Agents!
Aug 9th
Responsibilities:
Successful candidates will be part of VXI’s call center workforce and they will receive highly competitive call center compensation packages like the following: 1. PHP 22,000 Basic Salary + 3,000 Project Incentive Performance 2. Night Differential 3. Mid-Shift Allowance 4. Comprehensive medical benefits for the candidate and its relatives. 5. Extensive career growth (promotion) plan
Requirements:
- Graduate of any 4 year course.
- Excellent Communication More >
Workforce Analyst
Jul 15th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Workforce Analyst
Jul 12th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Workforce Specialist
Jul 7th
Responsibilities:
- Forecasting of call volume
- Calculation of staff requirements
- Creation of staff schedules
- Management of daily schedules, staffing, and service (Real-time monitoring)
- Management of applicable capacity reports (i.e. of staffing, seat capacity) and account performance reports.
- FORECAST CALL VOLUME
- Collect and validate data
- Interpret data and calculate trend
- Identify seasonal and intraday (time-of-day) patterns
- Calculate day-of-week factors
- Analyze data aberrations/irregularities
- Analyze impact More >
Workforce Supervisor
Jul 4th
- Responsible for managing the traffic and scheduling operations of the call center.
- Develops business plans for department operations.
- Reports to the Workforce Manager and ensures that call center staff level is efficient in order to meet operational objectives.
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree , any field.
- At least 2 More >
Workforce Supervisor (Makati/Ortigas Site)
Jun 29th
Responsibilities:
- Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers. Responsible for the performance of this team on its defined objectives.
- Act as the WFM point of contact for all assigned projects.
- Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production More >
CSR for CREDIT CARD
Jun 15th
Responsibilities:
Successful candidates will be part of VXI’s call center workforce and they will receive highly competitive call center compensation packages like the following: 1. PHP 22,000 Basic Salary + 3,000 Project Incentive Performance 2. Night Differential 3. Mid-Shift Allowance 4. Comprehensive medical benefits for the candidate and its relatives. 5. Extensive career growth (promotion) plan
Requirements:
-
- Graduate of any 4 year course.
- Excellent Communication More >
Workforce Analyst
Jun 7th
RESPONSIBILITIES:
- Provide daily focus to intra-day work volume for forecasting and re-forcasting.
- Effectively communicate with Operational leaders and other departments to ensure client and customer satisfaction
- Perform workforce management functions such as staffing, data analysis, forecasting and scheduling
REQUIREMENTS:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
- At least 1 More >
Workforce Analyst (BCC01) (National Capital Reg)
May 24th
Responsibilities:
- Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
- Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and More >
Lotus Notes Developer
Oct 16th
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
- Should have at least 3 years experience in Lotus Notes development
- Must be familiar with Lotus Notes version 6.5
- Experience with structured SDLC process preferred
- Should possess good communication skills
- Willing to work on different shifts
CAMPAIGN MANAGER
Sep 11th
CAMPAIGN MANAGER (Cebu City)
Responsibilities: The job of the campaign manager involves overseeing, organizing and coordinating the work of our Outbound, Inbound and Support agents. The Campaign Manager is in charge of managing both operations and staff. This type of professional act as an interface between agents and Executive Management.
On a daily More >
Real Time Analyst in Pasig
Sep 8th
Real Time Analyst – Pasig (National Capital Reg) Responsibilities:
* Will prepare and maintain daily call forecasts, and capabilities for assigned team utilizing standard defined process. * Will maintain distribution curves by gathering and tracking historical and real time call data. Analyze and report volume and campaign activity. Intra-day forecasts. * More >
Workforce Support
Sep 1st
Workforce Support (National Capital Reg – Makati City)
Responsibilities:
*Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions. *Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources * Distributes data according to SOP’s More >
Workforce Planning Manager in Cebu
Aug 30th
Workforce Planning Manager – Cebu (Central Visayas – Cebu City) Responsibilities:
* Lead team members, foster their professional development and growth, and promote teamwork and cooperation. * Consult with local managers, project managers and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and More >
Workforce Analyst
Aug 24th
Workforce Analyst RESPONSIBILITIES:
*Produces ad-hoc as well as standard scheduled reports, reporting results as requested by appropriate individuals in Management and external Clients. Collects, evaluates, and prepares statistical data for each Operations account / program of the Company. Prepares MIS reports and participates in the analysis and interpretation of data as appropriate.
REQUIREMENTS:
* More >
Workforce Coordinator
Aug 24th
Workforce Coordinator (National Capital Reg) Responsibilities:
* Prime for the maintenance of Blue Pumpkin/IEX Employee Data Bases * Ranking of Agents and manage Shift Bids * Direct point of contact for ROC Scheduler in the Scheduling Process * Manage Time Off Requests (Blue Pumpkin / IEX Web Tool and Manual) * Prime More >
Workforce Supervisor
Aug 12th
Workforce Supervisor (National Capital Reg – Bonifacio Global City, Taguig)
Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Supervises and coordinates the Reporting and Scheduling Team * Ensures account satisfaction on accuracy of invoices and reports * Handling everyday adhoc tasks by Managers * Approves RA leaves, More >
Program Manager for Healthcare Account
Aug 10th
Program Manager for Healthcare Account
RESPONSIBILITIES:
* Oversee a multi-level workforce and leads its overall operations while maintaining client relationships and meeting, if not exceeding client expectations. * Manage internal policies and procedures, operations structure, and information flow within the center. * Ensure strategic planning and cost effective operations with success and More >
Team Manager
Aug 5th
Team Manager – Collections (Fort) (National Capital Reg – Fort Bonifacio, Taguig) Responsibilities:
* Providing positive, consistent, fair and committed leadership to the team * Actively pursuing a team environment focused on the achievement of the project’s high quality standards and high performance goals. * Recognizing their team’s deficiencies and developing action More >
