Search results for software+quality

Helpdesk Travel Agent

Responsibilities:

  • To provide client specific product/software/network support to travel agencies and airlines customers. Handle user and technical problems in accordance with procedures and project SLA’s.
  • ensure 1st level support service to resolve problems encountered by customers; this can mean inter alia:
    • Handling support request sent by the customer by calls, mail, web More >
  • Helpdesk Travel Agent

    Responsibilities:

  • To provide client specific product/software/network support to travel agencies and airlines customers. Handle user and technical problems in accordance with procedures and project SLA’s.
  • ensure 1st level support service to resolve problems encountered by customers; this can mean inter alia:
    • Handling support request sent by the customer by calls, mail, web More >
  • Application Support Analyst

    RESPONSIBILITIES:

    • Responsible for providing quality accounting software support to clients using Deltek products.
    • Work in a team environment and provide support via telephone, e-mail, chat, and other media to our more high profile clients and work on the more challenging issues.
    • Work closely with the CostPoint, TE, GCS or Vision (Deltek Softwares) client More >

    Team Leader – Tech (Leading Software)

    Responsibilities:

    The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification More >
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