Product Trainer – Sitel Ortigas

Product Trainer ( Sales Account )
(National Capital Reg)

Responsibilities:

*
Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring and one-to-one skills coaching.
* Modifies and presents training programs for representatives/agents
* Tracks and analyzes training programs by examining agent performance
* Conducts training programs for representative/agents and first line supervisors on new products/services, selling skills, language enhancement training, and/or system changes
* Participates in identifying program needs, obtaining technical data, and scheduling programs
* Maintains training records

Requirements:

* Should have at least 1 year work experience as a trainer in a fast-paced call center environment
* Excellent listening and written/oral communication skills.
* Strong facilitation, problem-solving, research and decision-making skills.
* Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).
* Organizational and time management skills, with the ability to plan and prioritize.
* Excellent analytical and judgment skills.
*  Ability to demonstrate the interpersonal skills necessary for client and site contact.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Walk-In applicants are welcome.