Sales Coach – Sitel Philippines

Sales Coach
(National Capital Reg – Pasig City)

Responsibilities:

* Track and report agents’ Quality Audits.
* Track and analyze quality performance, mark-offs, and areas for improvements.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions for both operations and client.

Requirements:

* Candidates must have at least 6 months work experience as a Sales Coach/Quality Assurance Specialist in a Sales Account in a call center environment.
* Candidates must have strong verbal and written communication skills.
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Company Tel :
860.0000
Company Fax :
634-5414
WebSite :

http://www.sitel.com