Sitel Ortigas – HR Manager

HR Manager
(National Capital Reg)

Responsibilities:
Serves as business partner with operations management to ensure success of the site. Leads the HR functions with overall responsibility for associate relations; HR and management training/development; legal compliance and investigations; HR policies, processes, and program administration; and the development and delivery of retention initiatives to enhance the overall work experience for all associates and improve morale, satisfaction, productivity and retention.

Requirements:
• 4-year college degree in Human Resources or Business Administration or a combination of education and equivalent work experience.

• 3 or more years of cumulative experience in HR in a supervisory capacity, HR Generalist, or Specialist with extensive experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment. Experience managing, coaching, and developing others. Experience demonstrating extensive knowledge, interpretation, and application of employment laws. Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance. Prior experience delivering HR training and development programs. Demonstrated success in conducting behavioral interviews and management talent assessments. Experienced in leading positive change. Call center industry experience, preferred.

• Excellent interpersonal and collaborative skills, including verbal and written communication, presentation, facilitation, and negotiation skills.

• Proven track record of successfully developing and making compelling written/oral proposals.

• Strong problem solving/consulting skills.

• Excellent time-management skills.

• Excellent planning and organizing skills and multi-tasking skills.

• Strong listening skills.

• Good PC skills with demonstrated ability to use a variety of programs including Microsoft Word, Excel, Access, Powerpoint, and Outlook; with the ability to assimilate, present, and analyze data as needed.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-0000 Fax: 634-5414 Walk-In applicants are welcome.

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