Sitel Ortigas – Learning Specialist

Learning Specialist w/ BPO Experience
(National Capital Reg)

Responsibilities:
• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

• Deliver soft skill and product training to newly recruited Sitel employees across campaigns, as defined by Sitel and our Clients, towards internal certification.

• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance.
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.
• With regard to compliance, the incumbent takes personal responsibility to understand and comply with all company and client security requirements and policies

Requirements:

Candidate must be a visa holder and willing to travel to UK.

Candidate must possess at least a Bachelor’s/College Degree , any field.

At least 2 year(s) of working experience in the related field is required for this position.

Strong facilitation, problem-solving, research and decision-making skills.

Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).

Organizational and time management skills, with the ability to plan and prioritize.

Excellent analytical and judgment skills.

Ability to demonstrate the interpersonal skills necessary for client and site contact.

Candidate must be willing to work in shifting schedule preferably graveyard shift.
2 Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays,9am to 6pm Walk-in applications are encouraged.