Sitel Ortigas – Operations Manager

Operations Manager – Sales Account
(National Capital Reg)

Responsibilities:

* Demonstrated knowledge of contact center operations and customer support.

* Supervisory skills (including tools, processes and systems knowledge).

* Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.

* Demonstrated knowledge of technology industry and general business management.

* Has sales experience

Requirements:

* Strong leadership skills with ability to manage multiple terms and large groups of people.

* Performance management skills ( coaching, conducting an appraisal)

* Strong verbal/ written communication and facilitation skills

* Strong interpersonal skills and experience demonstrating successful customer/ client relationship management.

* Good computer skills

* Experience in direct involvement in recruitment, selection, induction and on going skills development for all direct reports, ensuring we attract and retain the best talent.

* Excellent client relationship/ communication skills.

* Candidates must be willing to work in shifting schedule preferably graveyard shift.

Sitel Ortigas: Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays