Sitel Ortigas – Spanish Speaking Team Leader

Spanish Speaking Team Leader
(National Capital Reg)

Responsibilities:
The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Candidate must have excellent written and verbal communication skills in Spanish and English.
* Candidate must have strong organizational and time management, and analytical skills.
* Full-Time positions available.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays,10am to 6pm Walk-in applications are encouraged.