Sitel Philippines – CS Specialist

Customer Service Specialist
(National Capital Reg)

Responsibilities:

* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:

* At least 18 years old and above
* Should be able  to communicate in English
* Excellent customer service skills
* Fresh graduates/Entry level applicants are encouraged to apply
* 50 Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status
* Positive, driven, and should be a team-player
* Passionate, energetic and enthusiastic

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: [email protected]
9:00am-6:00 pm
Mondays to Fridays