Team Leader for Tech Account

Team Leader – Tech Account
(National Capital Reg – Pasig City)

Responsibilities:
The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

* Candidate must have at least 6 months of working experience in the same capacity (Team Leader/Captain or Coach), handling Technical Campaigns.
* Candidate must have excellent written and verbal communication skills in English.
* Candidate must have strong organizational and time management, and analytical skills.
* Candidate must be willing to work in shifting schedules particularly graveyard shift and willing to be assigned in Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9am to 6pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9am-8pm Mondays to Fridays