Customer Care Representative

Customer Care Representative (Makati)
(National Capital Reg)

Responsibilities:
Responsibilities:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

* Answers telephone and provides information/assistance to customers.
* Checks mail, fax and email to provide customer assistance.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
* Communicates with customer on the phone or via written correspondence to resolve concerns.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Follows escalation procedures as needed.
* Completes, processes and maintains applicable paperwork and records.
* Performs other duties as assigned.

Requirements:

* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 100 Full-Time positions available.

Startek International Limited
Company Address: G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company