Responsibilities:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Job Duties and Expectations :
- Answers telephone and provides information/assistance to customers.
- Checks mail, fax and email to provide customer assistance.
- Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
- Communicates with customer on the phone or via written correspondence to resolve concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Performs other duties as assigned.
