Inbound Sales Representatives (Makati)
RESPONSIBILITIES:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Job Duties and Expectations :
- Answers telephone and provides information/assistance to customers.
- Checks mail, fax and email to provide customer assistance.
- Recognize sales opportunities.
- Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
- Communicates with customer on the phone or via written correspondence to resolve concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Performs other duties as assigned.
REQUIREMENTS:
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
- Required language(s): English
- Fresh graduates/Entry level applicants are encouraged to apply.
- 40 Full-Time positions available.
- Must be willing to work in Makati.
- SSS and NBI Clearance are required before the job offer.
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