RMA SPECIALIST

RMA SPECIALIST (for RLC EU and NA)
(Southern Tagalog)

Responsibilities:

*Responsible for customer communications on Return Material Authorizations
*Track all RMAs from Customer to end Supplier
*Process MRB material for RLC Business Unit
*Decrease MRB inventory by 20%
*Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
*Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
*Ensure accuracy of Sales Force fields related to RMA
*Analyze and report RMA quality metrics and statistics
*Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier

Requirements:

* Bachelor’s/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
* At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management
* Knowledge and experience in the use of Oracle ERP systems
* Expertise in the use of MS Excel is a must
* Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
* Exceptional ability to solve problems and coordinate with team members
* Highly adaptable in a very dynamic and changing environment.
* Must be detail oriented
* Must have strong analytical skills
* Ability to process data and formulate plan of action to support data analysis
* Proven ability to collaborate effectively across functional business organizations
* Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
* Demonstrated Customer Service skills
* Candidates should be willing to work in Sta Rosa, Laguna
* Night shift adaptability

Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company