Sunpower Philippines – Dealer Service Representative

Dealer Service Representative (German Speaking)
(Southern Tagalog)

Responsibilities:

* Dealer Customer Support and Order Management
* Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs
* Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction
* Manage the fulfillment of > $25 MM in revenue per region per year
* Direct support for Regional Sales Manager
* Report mission-critical business metrics and statistics
* Sales Order Booking
* Receive and qualify customer PO’s
* Check PO’s against allocation and book customer orders into ERP system (QAD),
* Send sales order confirmation to the customers within specified SLA’s
* Update and maintain existing sales orders as required
* Submit weekly reports on all the orders due to be shipped the following week etc.
* Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner
* Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing
* Invoicing: ship product in the shipment and send invoices to the customer
* Archive all the documents per SOX requirements
* Sales Analysis and Report Generation
* Extract data from the ERP system (QAD) and export into Excel format
* Create representative graphs of these exported data for qualitative and quantitative
* analysis purposes
* Generate reports on several performance factors for evaluative purposes

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* Required skill(s): Supply Chain, Revenue Responsibility, Customer Service.
* Preferred skill(s): Excellent Communication Skills, Computer Proficient, Good Organization skills.
* Required language(s): English and German.
* Preferably 1-4 Yrs Experienced Employees specializing in Merchandising or equivalent.
* Minimum of 2 years of experience in the call center industry
* Proficient with MS Office Applications esp. Excel, PowerPoint, and Outlook.
* Knowledgeable with Office Software such as ERP, MRP, and CRM.
* Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
* Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications
* Process oriented and trainable
* Demonstrated commitment to end customer and clients, and ability to foster long-term relationships with recurring customers
* Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
* Demonstrated an ability to take initiative and be proactive
* Possess leadership skills
* Be flexible to changes and be able to adapt quickly
* Be organized and attentive to details
* Applicants must be willing to work in Sta. Rosa.
* Applicants must be willing to work on a night shift schedule
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423

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