Sutherland Global – Team Leader for Davao
Team Leader for Davao Site
(Southern Mindanao – Davao City)
Responsibilities:
* Managing and enhancing the performance of each CSR
* Monitor and enhance the performance of the team in the areas of productivity following documented processes , customer satisfaction, schedule adherance and employee satisfaction/development
* Enhance the goal of quality support by providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, communication skills and technical ability
* Provide operational and administrative support
* Proven ability to manage reporting and analysis
* Confidently makes presentations to small to mid-size audiences
* Able to suggest actions without having all the information
* Adapts reasonably well to changing circumstances, direction and strategy
* Other activities as required
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* BPO/Call Center experience is a must.
* Required language(s): English
* Good Technical Knowledge and experience.
* Good Sales Background.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Technical support or equivalent.
* Permanent assignment in Davao City
* Full-Time positions available.
Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200
WebSite :
http://www.sutherlandglobal.com
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