TSR for Laptops – SYKES Asia

Technical Support Representative for Laptops
(National Capital Reg, Southern Tagalog)

Responsibilities:

* Document all customer calls in call tracking system.
* Parts sales and order processing.
* Use knowledgebase tools to search for customer solutions.
* Utilize all product documentation to provide customers answers to questions and problem resolution.
* Repair/Work Order processing.
* Escalate calls to designated Escalation Team as per escalation procedures.

Requirements:

* At least 2 years of college study. University degree preferred.
* Preferably with Minimum of 6 months call center experience
* Basics of Computers including Operating Systems, hardware and internet.
* A working knowledge of MS Word / Excel
* Good Communication Skills

Walk in at any of the following sites with a copy of your resume and a valid ID.

SYKES Asia
19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

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