Critical Systems Engineer – (090055004)
RESPONSIBILITIES:

About JPMorgan Chase &Co.

JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:

·       Asset Management

·       Card Services

·       Commercial Banking

·       Investment Bank

·       Retail Financial Services

·       Treasury & Securities Services

JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co.  reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion.  The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves.  The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy.  .

Culture:

JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations.  The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development.  The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions.  The firm is helping to protect the environment and deepening community involvement.

The Role:

The CSES Programme covers the design, construction, operation and maintenance of JPMorgan’s critical electrical & mechanical systems supporting Data Centres, Trading areas and other business critical systems.  The primary focus of this position will be to manage the operations of the critical systems in India, Pakistan & Sri Lanka while providing support for the whole lifecycle of the critical systems. Close liaison with the IT Department’s Data Centre Operations team and other functions within Corporate Real Estate (CRE) will be required.

This is an operational role that will involve scheduled after hours work and incident management support, possibly at odd hours.

Responsibilities;

* Implement & operate the facilities in accordance with JPMorgan’s global Critical Systems Operations Standards.

* Provide incident management support.

* Carry out design, operation and maintenance audits of the critical systems to ensure statutory compliance and operational availability of the critical systems engineering infrastructure.

* Undertake the Project Management and successful delivery of critical systems driven projects.

* Assist with effective financial budgeting and planning.

* Appoint and manage third party contractors, vendors and consultants as required to execute the workload requirements of the position.

* Collate and manage critical systems engineering records including asset registers, record drawings, test records, etc.

* Provide due diligence and landlord discussion for asset management transactions and renewals relating to critical systems.

* Review engineering design, operation and maintenance documentation and comment on best practice, value engineering, JPMorgan’s standards compliance and project delivery.

* Assist the CSES team with the delivery and management of all engineering matters.

* Act as the first point of contact for all critical systems issues in the Philippines.

REQUIREMENTS:

Qualifications:

* A relevant degree (electrical, mechanical or building services).

* Preferably professionally registered engineer.

* Lesser qualifications with greater relevant experience will be considered.

Experience/Skills Set:

* Minimum 5 years Design and Operations engineering experience with Critical Systems including data centers and preferably trading floors.

* Experience within an MNC, preferably within the Banking sector.

* Familiar with local engineering practice and engineering related laws and regulations.

* Experience in project and vendor management.

* Sensitive to and capable of managing all aspects of engineering risk.

* A creative and lateral thinker being open to new ideas and able to adopt and implement change effectively.

* Team Player.

* High ethical standard.

* Able to manage change and diversity.

* Good all round communication skills, in receiving, delivering, and broadcasting information; with good command of local language and English to effectively communicate with both local and international clients, end users, and co-workers

*  proficiency in English is a must.

* Computer literate with windows, word, excel and power point. AutoCAD skills an advantage.

* Direct working experience with foreigners an advantage

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

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Customer Care Supervisor – (090055050)
RESPONSIBILITIES:
As Customer Care Supervisor, you will manage, coordinate and direct the daily operations of a unit of five to fifteen non-exempt staff members, assigning their work and setting workflow priorities, introducing them to new procedures and tracking their performance.  You’ll handle exception items, resolve complex issues, review and recommend system modifications and monitor daily business and quality review of input.  In this position, you will also recommend human resources actions (hiring, terminations, salary actions and promotions), coordinate with management and other supervisors to resolve problems and work on special projects. You can expect to have interaction with customers, suppliers and company employees outside your immediate work area.

REQUIREMENTS:

· At least one (1) year Customer Service experience in a call center environment is required.

· High level of professional experience dealing with external and internal customers is required.

· Excellent computer skills in a Microsoft Office environment.

· Excellent interpersonal skills.

· Exceptional written and verbal communications skills.

· Exceptional time management and organization skills.

· Ability to follow complex methods and procedures.

· Ability to plan, organize and prioritize tasks.

· Ability to demonstrate creativity.

· Ability to motivate, coach and develop for performance improvement.

· Ability to meet deadlines.

· Familiarity with standard office equipment.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com

No related posts.