Posts tagged Operations Manager
Teletech NOVALICHES – Operations Manager
Sep 6th
NOVALICHES – Operations Manager (Technical Account) (National Capital Reg – Novaliches) Responsibilities:
Requirements:
* Minimum 3 years leadership experience within a service driven or high tech corporation2 years experience as a Manager in a high volume quality-driven contact center environment supporting voice, chat, and/or e-mail interactionsKnowledge / experience in call centre management More >
Operations Manager
Sep 2nd
Operations Manager - Sales (Quezon City) (National Capital Reg – Quezon City) Responsibilities:
* Maintain individual and department productivity reports. Publish daily, weekly, monthly, and year to date statistics. * Coaches and develops a group of Team Managers and/or agents in all aspects of their job through regular monitoring and feedback. More >
Operations Manager
May 19th
Operations Manager (008)
REQUIREMENTS:
* Candidate must possess a Bachelor’s/College Degree in any field. * At least 3 years significant work experience, with 3 years relevant experience in operations (preferably from a business process outsourcing setting) * At least 1 year experience in process mapping and team capacity management. * Minimum of More >
Operations Manager – Xlibris Philippines
May 7th
Operations Manager (Central Visayas – 6th Flr., TGU Tower, IT Park, Lahug, Cebu City)
Requirements:
* With a proven track record of management experience in either a call center/customer service environment, or in a production setting. * Must have strong leadership, organization, and multi-tasking skills. * Should have the ability to learn quickly, More >
Sitel Ortigas – Operations Manager
May 6th
Operations Manager – Sales Account (National Capital Reg)
Responsibilities:
* Demonstrated knowledge of contact center operations and customer support.
* Supervisory skills (including tools, processes and systems knowledge).
* Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.
* Demonstrated knowledge of technology industry and general business management.
* Has More >
Sitel Ortigas – Operations Manager
Feb 1st
Operations Manager w/ BPO Experience (National Capital Reg)
Responsibilities:
* Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide More >
ACS Phils Jobs – Operations Manager
Jan 28th
Operations Manager – Cebu (Central Visayas)
Responsibilities: The Operations Manager will provide day-to-day oversight for a specific functional area in a process department. The Operations Manager will ensure the process team completes daily activities on a timely basis, meeting customer service level agreements and resolving complex issues. The Operations Manager will also be More >
TeleTech Jobs – Operations Manager
Jan 27th
NOVALICHES – Operations Manager RESPONSIBILITIES:
* Manages Operations in an effort to increase the operational effectiveness of the call center and to meet the client’s needs including: planning, assigning, and directing work. * Carries out management responsibilities in accordance with TeleTech’s policies and any applicable federal and state laws. These responsibilities include More >
Operations Manager – Jobs in Quezon City
Dec 22nd
Operations Manager – Sales (Quezon City) RESPONSIBILITIES:
* Maintain individual and department productivity reports. Publish daily, weekly, monthly, and year to date statistics. * Coaches and develops a group of Team Managers and/or agents in all aspects of their job through regular monitoring and feedback. * Respond to system problems, escalated calls More >
TeleTech Call Center Jobs – Operations Manager
Dec 14th
PASAY – Operations Manager RESPONSIBILITIES:
* Minimum 5 years leadership experience within a service driven or high tech corporation * Relevant tertiary qualifications or equivalent (ie relevant diploma plus experience) * Knowledge / experience in call center management * Ability to use Microsoft products (Word, Excel, PowerPoint, Outlook) * Strong English language More >
TeleTech Jobs – Operations Manager
Dec 9th
LUZON – Operations Manager RESPONSIBILITIES:
* Manages Operations in an effort to increase the operational effectiveness of the call center and to meet the client’s needs including: planning, assigning, and directing work. * Carries out management responsibilities in accordance with TeleTech’s policies and any applicable federal and state laws. These responsibilities include More >
Operations Manager – Startek International
Dec 1st
Operations Manager(URGENT) RESPONSIBILITIES:
* Tracks and reports performance of individual employees, team leaders and groups as a whole * Audits and observes coaches to ensure coaching is effectively provided and documented. * Demonstrates leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships. More >
Operations Manager in Makati
Nov 19th
Operations Manager (Philippines – Makati)
Responsibilities:
* Responsible for managing the team of customer care consultants, providing leadership, direction and support that the centre runs smoothly and the organizational goals are met.
Requirements:
* Preferably with 5-8 years call centre experience and at least 2-3 years experience in managerial position * Knowledgeable in Call Center More >
Operations Manager – Sitel Pasig
Nov 5th
Operations Manager (National Capital Reg)
Responsibilities:
* Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management More >
Convergys Bacolod – Operations Manager
Nov 4th
Operations Manager — Bacolod City (Western Visayas – Bacolod City)
RESPONSIBILITIES:
* Analyzes performance results and implement department improvements. Maintains all Client Service Level Agreements * Plans for upcoming organizational needs and implement strategies in a proactive manner. * Ensures department operates efficiently according to client and company measures. * Maintains understanding of More >
TeleTech Jobs – Operations Manager
Oct 30th
LUZON – Operations Manager RESPONSIBILITIES:
* Manages Operations in an effort to increase the operational effectiveness of the call center and to meet the client’s needs including: planning, assigning, and directing work. * Carries out management responsibilities in accordance with TeleTech’s policies and any applicable federal and state laws. These responsibilities include More >
