Posts tagged Real Time Analyst
Real Time Analyst – Jobs in Pasig City
Jul 19th
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out).
* Act as the central point of contact for all schedule exceptions and time off requests.
* Assure the timely dissemination of reports More >
Real Time Analyst – Telus Pasig
May 1st
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
Real Time Analyst – TELUS International
Mar 3rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
TELUS International – Real Time Analyst
Feb 23rd
Real Time Analyst RESPONSIBILITIES:
* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out). * Act as the central point of contact for all schedule exceptions and time off requests. * Assure the timely dissemination More >
VXI Global Holdings – REAL TIME ANALYST
Feb 16th
REAL TIME ANALYST (Makati) ~SAA RESPONSIBILITIES:
* Generate operation productivity reports
* Determine best time for real time activities such as company/account events, coaching and meetings.
* Facilitate request for time off and shift trades. Ensure that policies and procedures for said process is followed.
* Monitor half hourly volumes, AHT, and staffing requirements
* Assess More >
24/7 Call Center Makati – Real Time Analyst
Nov 3rd
Real Time Analyst (National Capital Reg – Makati)
Responsibilities:
* Understand historical data and volume projections; monitors and adjusts IEX to maximize resource utilization. * Monitor call traffic to meet required call-handling, adjusting call routing configurations or staffing levels on a real-time basis as needed to ensure campaign KPIs are met * Monitor More >
