Customer Service Representative - Cubao
(National Capital Reg – Cubao, Quezon City)

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in shifting schedules, including graveyard
* Applicants must be willing to work in Cubao, Quezon City

Visit our Recruitment Center:
Apac Customer Services, Inc.
Cyberpark Lot 1, Araneta Center
Cubao, Quezon City
Monday – Friday
9:00am – 4:00pm

Recruitment Hotline   : (02) 667.8224
E-mail   : recruitment@apacmail.com

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Customer Service Representative (URGENT HIRING! Philcoa)
RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess 3 years of college , any field.
* Candidate must have at least 6 months Call Center experience (CSR/TSR)
* Applicants must be willing to work in UP Ayala Technohub,Philcoa,Quezon City.
* Candidate must have excellent communication skills in English.
* Candidate must be willing to work during night shift operations.
* Must be willing to start ASAP.

IBM Business Services, Inc.
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO

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Customer Service Representative (CSC Analyst) – URGENT!
PHP 18,000 – PHP 19,000
(National Capital Reg – Makati City)

Responsibilities:

Ticket Analysis and Dispatch

* Monitors and processes incoming messages
* Creates tickets in the ticketing tool for customer logging issues through phone or email
* Dispatches tickets to appropriate consultants when necessary

Coordination and Monitoring

* Informs Consultants and Managers of urgent and high visible tickets and makes sure that said tickets are processed
* Informs Consultants of tickets that have long processing time and makes sure that tickets are resolved.
* Monitors SLA and ensures that the initial reaction time is met
* Clarifies issues/concerns on any new processes implemented

Process Compliance

* Ensures compliance to customer specific guidelines
* Assists TSFI Consultants on any process-related questions and concerns.

Requirements:

* Male or Female, single, maximum 27 years of age.
* Candidate must possess at least a Bachelor’s/College Degree of any IT related course
* At least 1 year of work experience specializing in Technical & Helpdesk Support or equivalent is an advantage.
* Experience in a Call center/applications consulting/Applications/software technical support is also an advantage.
* With Good Communication Skills
* Willing to work on a 24/7 support model (holidays and shifting schedule)
* Fresh graduates are encouraged to apply
* Applicants must be willing to work in Makati City
* can start immediately.
* Full-Time positions available.

The Software Factory Inc. (TSFI)
Company Address: 27th Floor Pacific Star Building Makati Avenue Makati City *
Industry: Computer / Information Technology (Software)
Type of Company: Private Limited Company, Local Based Company

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Customer Service Representative (UP-Ayala, can start ASAP!)
RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess 3 years of college , any field.
* Candidate must have at least 6 months Call Center experience (CSR/TSR)
* Applicants must be willing to work in UP Ayala Technohub,Philcoa,Quezon City.
* Candidate must have excellent communication skills in English.
* Candidate must be willing to work during night shift operations.
* Must be willing to start ASAP.

IBM Business Services, Inc.
Company Address: 7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

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Customer Service Representative – DAY SHIFT!!! 10k SIGNING BONUS!!! epaf
(National Capital Reg)

RESPONSIBILITIES:

* SEND YOUR FULL NAME TO 0917-561-9237 FOR AN INTERVIEW SCHEDULE!!!

* + Php 10,000 SIGNING BONUS
* + Php 3000 attendance bonus
* Customer service experience is required (at least 5mos call center experience)
* PIONEER ACCOUNT
* Great opportunities to grow into the largest LOB in the company
* Daylight Hours – (Manila Time)
* Everyone gets a WEEKENDS OFF
* Great fun team

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 20 Full-Time positions available.

ExcelAsia Training and Development Inc. (Eastwood Site)
Company Address: 10/f E-Commerce Bldg. Eastwood City, Libis Quezon City -
Industry: Human Resources Management / Consulting
Type of Company: Private Limited Company, Local Based Company

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Technical Support Representative
(National Capital Reg – McKinley Hill, Taguig)

Responsibilities:
SUMMARY:

* Provide pre-sales product support assistance to enable sales through Ingram Micro.
* Answer customer calls on assigned product categories within defined service levels.
* Proactively develops and exhibits proficient use of resources, systems and communication skills in order to consistently deliver a quality customer experience.
* Uses knowledge to inform and educates resellers to further assist the sales process.
* Demonstrates time management skills to effectively accomplish assigned tasks.
* Develop product knowledge and skills for creating appropriate solutions.
* Demonstrate mastery of the English language – listening, comprehension and speaking.

PROBLEM-SOLVING & DECISION-MAKING, ANALYTICAL & COMMUNICATION SKILLS

* Problem solving where development of new solutions, methods, and systems will result in a major impact on department’s overall success.
* Implement own recommendations and see projects through to completion.
* Analyze current methods and procedures, recommend, and implement improvements.
* Mathematical ability sufficient to add, subtract, multiple, divide, and calculate averages.
* Ability to communicate effectively by telephone, in group meetings and discussions.
* Ability to give and receive information accurately.
* Ability to follow directions and procedures accurately; to organize facts and figures; apply basic arithmetic.
* Participate in meetings to give and receive information several times a month.

ESSENTIAL FUNCTIONS:

* Respond to calls/electronic support from customers within established service level parameters. Provide reseller staff and end users with full solution for business need. Record all information accurately in the Solution Quote

Percent of time spent in this area: 80%

Results: Increased sales through delivery of proper full solutions. Provide the ability for follow-up, ensures that all TS staff has access to information provided to the customer. Prevent customer returns.

* Attend all scheduled trainings, participate in vendor refresh sessions and Communication training. Work with Team Lead to identify knowledge and communication gaps and obtain required information or training.

Percent of time spent in this area: 10%

Result: Acquire knowledge of products offered; Maintain and improve English communication; develop required skills or certifications to deliver full solutions to customers.

* Develop clear understanding of internal & vendor resources and be able to use them efficiently. Develop an understanding of products in order to ensure quality catalogue descriptions and attached options.

Percent of time spent in this area: 10%

Results: Enhanced customer experience, proficient use of resources & accurate solution recommendations.

Requirements:

* Minimum 2 years of University studies required. Technical certifications and /or Bachelor’s degree in computer related studies preferred.
* Previous work experience required: one (1) year related experience in help desk, network technician, technical sales or customer service required
* Summarize the minimum kinds of knowledge, skills and abilities required to do this job:
o  Basic knowledge of hardware or software
o Skill in: keyboarding, MS Office Suite (Word & excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills, good comprehension skills
o Ability to: learn complex proprietary systems; to work as team member or independently, to relay/share information accurately

* Must be able to work flexible hours as needed
* Must have basic knowledge in using office equipment (Calculator, Personal computer or terminal, Computer printer, FAX, Photocopier, Telephone, Carts)

THIS IS NOT AN EXHAUSTIVE LIST OF DUTIES AND RESPONSIBILITIES.

**Good compensation package awaits for those who will qualify**

Complete Company Address:
Ingram Micro Phils.
12F Three World Square Bldg., Upper McKinley Hills, McKinley Hills, Taguig City
Person to look for: Grace Parungao
Recruitment is from 9PM to 3AM, Monday to Friday

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Client Care Representative Market! Market! Site to start ASAP!!!
RESPONSIBILITIES:

* Managing service orders for voice and data services
* Identifying discrepancies, special equipment, or field work needs
* Activate and modify network features within the switch
* Update and correct assignment information within various systems
* Trouble resolution – investigate held orders; initiate corrective action, refer to another area
* Single Point of Contact – provide assignment assistance and information to other departments when required to investigate, monitor and resolve internet products and services issues within established guidelines to provide guidance and support to resolve trouble tickets and client issues, CBR-Call Back number issues, Task List Referrals

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Applicants must be willing to work in Fortbonifacio,Global City,Taguig.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 25 Full-Time positions available.

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

Interested candidates may visit us at : Mondays to Fridays (11am-4pm) 5th Floor Market! Market! Fortbonifacio, Global City Taguig City.You may also email us your comprehensive resume and contact numbers to: recruitment@telusinternational.com.ph For more information please visit: www.telusinternational.com.ph or call us through 638-9440

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Medical Service Representative – Call Center
(Manila)

• Provide solutions to customers’ concerns, needs and inquiries over the phone.
• Ensures call quality are observed in resolving customer needs .

REQUIREMENTS:

• Completed 2 years in college or a 2-year vocational course.
• Amenable to work on graveyard Shift / shifting schedule.
• Above average English communication skills.
• Fresh graduates are encouraged to apply.
• Full-Time position available

Residents of CAMANAVA, Quezon City and Manila area encouraged to apply!

Type of Employment: Direct hire and probationary
Compensation: 15 – 20K (inclusive of Basic Salary, Allowances and Night Differential)
Other openings: Technical Support, Customer Service, Sales and Collections Agent
Daily Event: 2-3 Call Center Companies are hiring in our office.

Office hours: 9:00 am to 3:00 pm, Mondays to Fridays (except holidays)
Contact number: 451 – 9999 loc 6008 – Kris
Email: kristopher@jobstreet.com

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :

http://ph.jobstreet.com

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Client Service Representative
PHP 576000
(National Capital Reg – Makati City)

Responsibilities:
Our Client Service Representatives act as liaisons between the company and its corporate clients by performing the following duties:
- Professionally and promptly responding to client service requests received by inbound call, email, and fax.
- Promptly contacting clients regarding internal requests for documentation and other information; following up as necessary until information and/or documentation is received and then closing the request.
- Processing requests for reports and statements, as well as direct payments, cancellations and settlements.
- Ensuring that all clients have accurate and timely information on the status of requests and/or changes.
- Providing feedback to Client Services Manager regarding service failures or client concerns.
- Working collaboratively with other client service representatives and other departments.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): customer service and relationship management, corporate accounts management, problem solving skills, verbal and written communication skills, Time management skills.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

How to Apply- Interested candidates should email their resume as a Word attachment to resumes@fco.com.  We will quickly analyze your resume – if you meet our criteria, we’ll invite you to move forward in our hiring process.

Company Name :
FCO WORLDWIDE INC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
27th Floor Yuchengco Tower RCBC PLAZA, Ayala Avenue Makati City -
WebSite :

http://www.fco.com/

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Back Office Representative to start ASAP!!!
RESPONSIBILITIES:

*  Managing service orders for voice and data services
* Identifying discrepancies, special equipment, or field work needs
*  Activate and modify network features within the switch
* Update and correct assignment information within various systems
*  Trouble resolution – investigate held orders; initiate corrective action, refer to another area
*  Single Point of Contact – provide assignment assistance and information to other departments when required to investigate, monitor and resolve internet products and services issues within established guidelines to provide guidance and support to resolve trouble tickets and client issues, CBR-Call Back number issues, Task List Referrals

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Applicants must be willing to work in Araneta Center Cubao Quezon,City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 25 Full-Time positions available.

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

Interested candidates may visit us at 1st/Floor TELUS House Araneta Center Quezon, City
You may also email us your comprehensive resume and contact numbers to: recruitment@telusinternational.com.ph For more information please visit: www.telusinternational.com.ph or call us through 638-9440

Company Name :
TELUS International Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Company Fax :
6389445

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