Posts tagged Sitel Philippines

Oracle DBA for Sitel Philippines

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Oracle DBA
(National Capital Reg)

Responsibilities:

The Database Engineer is responsible for the monitoring, configuration, troubleshooting, and investigating on all Database Systems \ products located throughout US/EMEA, in order to meet operational and client requirements. Will be responsible in Oracle Database Administration including:Oracle software installations and patching and Oracle database creations and upgrades. Will be involved as well in Microsoft SQL Administration including SQL and PL/SQL and SQL Server software installations and patching

Requirements:

* Candidates must have proven ICT skills in the Database field with a service orientated attitude. Prior call centre experience is highly advantageous given the specialized applications that will be used.
* Should have 4-6 years of practical, hands-on experience in the Information Systems industry with progressively increasing responsibilities.
* Exposure to a variety of operating system platforms notably Windows 2k/2k3, NT 4.0,HP-UX
* Export/import utilities, ODBC Connectors, Configuration and management of hot standby databases, UNIX shell scripting
* Experience with MS Office tools including: MS Word, Excel, Outlook, PowerPoint, MS Project, Vision
* Ideally an Oracle Certified Professional (OCP).
* With execellent in Oral and Written Communication skills in English.
* You must be willing to provide 24×7 availability on a rotational basis.
*  Must be able to be on call and perform after hours and occasional weekend support.
*  Amenable to work at Ortigas, Pasig.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays

Sitel Philippines – Technical Call Center Representative

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Technical Call Center Representative to start on JULY
(National Capital Reg)

Responsibilities:

*We are looking for Technical Support Agents who will be part of a Fortune 500 pioneer account in Eastwood City, Libis, Quezon City. As a TSR, you are expected to give topnotch customer service experience and resolve problems encountered by our client’s customers. Our client is a popular multinational information technology corporation that develops, sells, and supports computers.

Requirements:

College Degree/ Associate/ Vocational Certificate in a computer related course is preferred

At least 18 years old and aboveShould be confident to communicate in English

Willing to work on shifting schedules and holidays
Customer service-oriented and with highly technical background
Must be familiar for with common computer technical terms and issues
Good in giving clear and concise instructions
Fresh graduates/Entry level applicants are encouraged to app

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
Tel.: +632 860-1111
Fax: +632 634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 AM to 6:00 PM
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 AM-6:00 PM Mondays to Fridays

Sitel Philippines – CS Specialist

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Customer Service Specialist
(National Capital Reg)

Responsibilities:

* Dealing with all calls politely, courteously, professionally & assertively
* Understanding the customers needs through effective listening and questionings skills
* Matching customers needs to Clients’ products and services
* Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
* Communicating relevant information to internal and external customers and sharing learning with colleagues
* Adhering to agreed processes, meeting required work standards, targets and objectives

Requirements:

* At least 18 years old and above
* Should be able  to communicate in English
* Excellent customer service skills
* Fresh graduates/Entry level applicants are encouraged to apply
* 50 Full-Time positions available
* Applicants should be Filipino citizens or hold relevant residence status
* Positive, driven, and should be a team-player
* Passionate, energetic and enthusiastic

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor Centerpoint Building
Julia Vargas Avenue cor. Garnet Road, Ortigas Center
Pasig City 1600
Tel.: 860-1111
Fax: 634-5414

S.T.A.R. Hub Schedule
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00am-6:00 pm
Mondays to Fridays

Sales Coach – Sitel Philippines

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Sales Coach
(National Capital Reg – Pasig City)

Responsibilities:

* Track and report agents’ Quality Audits.
* Track and analyze quality performance, mark-offs, and areas for improvements.
* Monitor calls and provide timely and effective feedback.
* Facilitate calibration sessions for both operations and client.

Requirements:

* Candidates must have at least 6 months work experience as a Sales Coach/Quality Assurance Specialist in a Sales Account in a call center environment.
* Candidates must have strong verbal and written communication skills.
* Candidates must have excellent organizational/time management skills.
* Candidates must be willing to work in shifting schedule preferably graveyard shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint Bldg, Garnet Road corner Julia Vargas Avenue, Ortigas Center, Pasig City 1600
Company Tel :
860.0000
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Sitel Philippines – Outbound Team Leader

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Outbound Team Leader
(National Capital Reg – Pasig City)

Responsibilities:

* The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

* Candidate must have at least 6 months of outbound working experience in the same capacity (Team Leader/Captain or Coach).
* Candidate must have strong SALES skills and must have excellent written and verbal communication skills in English.
* Candidate must have strong organizational and time management, and analytical skills.
* Candidate must be willing to work in shifting schedules particularly graveyard shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Tel: 860.0000
Website: http://www.sitel.com

IT Service Desk Manager – Sitel Philippines

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IT Service Desk Manager
(National Capital Reg)

Responsibilities:
Provide a single point of contact service desk team with ownership for incidents and service requests from internal and external customers.

To work with other members of IT management team and define appropriate processes and procedures and Service Levels to be used by the IT Service Desk to meet their objectives.

Ensure that all customer communication is timely and appropriate.

Ensure that 3rd party technology providers are managed effectively.

To monitor system performance and faults to ensure the Service Desk team are meeting or exceeding customer SLA’s

To undertake incident trend analysis and identify methods of improvement.

To deliver a very high level of customer service and empowered to take necessary actions while minimizing costs appropriately.

Define and Produce reports (including Service Reports on Incidents/Changes/Problems) to required standard for use in both Customer/Client feedbacks on IT Services, volumes, performance (SLA) and for internal use of individual and team performance.

Manage team and other IT departments to provide customer support and advice on all IT issues.

Ensure that team adhere to IT security policy and changes/incident resolutions are in line with policy requirements.

To define and measure individual and team targets for the IT Service Desk analysts to ensure performance meets/exceeds customer expectations.

To act as a member of the IT Department escalation and crisis management team – requiring 24×7 availability on a rotational basis.

Deliver continuous service improvements to maximize customer satisfaction.

Holding regular service management review meetings with appropriate members of the user community and other IT departments.

Create a Knowledge base for IT Service delivery, ensuring that Service Desk Analysts work to and document procedures for fault and change management services.

Requirements:
Minimum of 3 years IT service desk management experience in remotely supporting a multi site end customer environment. Preferably within a Pan European environment.

Proven experience in setting up an IT service desk from startup, including development of processes, procedures, reporting, service levels, etc.

Experience of working in an ITIL environment.

Candidates must be willing to work in shifting schedules preferably graveyard shifts.

Sitel Ortigas 2nd Floor The Centerpoint Building Julia Vargas Avenue cor. Garnet Road, Ortigas Center, Pasig City 1600 Tel.: 860-1111 Fax: 634-5414 Mondays to Fridays,9am to 6pm Walk-in applications are encouraged.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Tel :
860.0000
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Sitel Philippines – Recruitment Specialist

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Recruitment Specialist
(National Capital Reg)

Responsibilities:

* The position will be responsible for supporting hiring activities for non-agent and specialized manpower requirements.

Requirements:

* Candidates must have at least 6 months of experience in recruitment majority of which spent in volume hiring preferably in call center environment

* Candidates must have experience in end-to-end recruitment for executive/non-agent positions.

* Candidates must have excellent written and oral communication skills in English and must be able to communicate effectively across all levels in the organization.

* Candidates must be highly organized and is able to multi-task.

* Candidates must be willing to work in Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Sitel Philippines – Recruitment Specialist

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Recruitment Specialist
(National Capital Reg)

Responsibilities:

* The position will be responsible for supporting hiring activities for non-agent and specialized manpower requirements.

Requirements:

* Candidate must have a Bachelor’s degree in Behavioral Sciences, Psychology, Human Resources Management or any related field.

* Candidates must have at least 6 months experience in recruitment majority of which spent in volume hiring preferably in a call center environment

* Candidates must have excellent written and oral communication skills in English and must be able to communicate effectively across all levels in the organization.

* Candidates must be highly organized and is able to multi-task.

* Candidates must be willing to work in Ortigas, Pasig.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Sitel Philippines – Systems Developer

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Senior Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 3 years programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Applicants must be willing to work on a shifting schedule at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Sitel Philippines – Team Leader in Pasig

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Team Leader
(National Capital Reg – Pasig City)

Responsibilities:

* The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

* Candidate must have at least 6 months working experience in the same capacity (Team Leader/Captain or Coach).

* Candidate must have excellent written and verbal communication skills in English.

* Candidate must have strong organizational and time management, and analytical skills.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Sitel Philippines – Billing Analyst

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Billing Analyst
(National Capital Reg)

Responsibilities:

* Assist in all aspects of the Billing Department. Direct responsibility for client contracts, invoicing and revenue. Requires knowledge of contract contents and ability to translate to invoicing and revenue. Ability to communicate directly with Operations, clients and management. Troubleshooting for all areas of Billing and AR

Requirements:

* BS Accountancy, preferably a CPA

* 1-3 years prior Billing/AR or related Finance transactional experience preferred. Systems IT experience preferred. Oracle experience a plus.

* Have worked in a BPO environment preferred.

* Proficient in Excel, Outlook and Access. Strong verbal and written communication skills.

* Solid problem-solving skills. Self-started, detail-oriented.

* Knowledge of accounting/financial systems. Ability to recognize issues, troubleshoot and work with others to resolve.

* Candidate must be willing to work in NIGHT SHIFT at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Sitel Philippines – Training Specialist

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Training Specialist
(National Capital Reg – Pasig City)

Responsibilities:

* Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring, and one-to-one skills coaching

* Modifies and presents training programs for representatives/agents

* Tracks and analyzes training programs by examining agent performance

* Recommends changes to the training programs

* Conducts training programs for representative/agents and first line supervisors on new product/services, selling skills, and/or system changes

* Participates in identifying programs needs, obtaining technical data, and scheduling programs

* Maintains training records

Requirements:

* Should have at least 1 year work experience as a trainer in a fast-paced call center environment

* Solid understanding of training processes and practices for adults

* Excellent oral and written communication and listening skills

* Strong facilitation skills, problem solving skills, research and decision-making skills

* Solid understanding and use of computer basics (Windows, Excel, Work, Email and Internet)

* Organizational and time management skills

Sitel Philippines Corporation
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com

Sitel Philippines Call Center – Billing Analyst

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Billing Analyst
(National Capital Reg)

Responsibilities:

* Assist in all aspects of the Billing Department. Direct responsibility for client contracts, invoicing and revenue. Requires knowledge of contract contents and ability to translate to invoicing and revenue. Ability to communicate directly with Operations, clients and management. Troubleshooting for all areas of Billing and AR

Requirements:

* BS Accountancy, preferably a CPA

* 1-3 years prior Billing/AR or related Finance transactional experience preferred. Systems IT experience preferred. Oracle experience a plus.

* Have worked in a BPO environment preferred.

* Proficient in Excel, Outlook and Access. Strong verbal and written communication skills.

* Solid problem-solving skills. Self-started, detail-oriented.

* Knowledge of accounting/financial systems. Ability to recognize issues, troubleshoot and work with others to resolve.

* Candidate must be willing to work in NIGHT SHIFT at Ortigas, Pasig.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Senior Systems Developer – Sitel Philippines

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Senior Systems Developer
(National Capital Reg – Pasig City)

Responsibilities:

* Develop, test, and maintain high-quality, secure database web applications. Accomplish all required program coding and documentation within the defined timeline. Maintain technical documentation of applications, frameworks, and standards. May work alongside members of the support team in resolving complex application issues that may arise.

Requirements:

* Bachelor’s degree in Computer Science, Computer Engineering, or related field.

* At least 3 years programming work experience.

* Full development life cycle experience.

* Experience in .Net, Visual Basic, ASP classic, Javascript, XML. Experience in ASP.Net is an advantage.

* Proficiency in database programming such as SQL, MySQL, and ADO.net

* MCP or relevant Microsoft certification is a plus.

* Applicants must be willing to work on a shifting schedule at Ortigas, Pasig.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :

http://www.sitel.com

Network Engineer – Sitel Philippines

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Network Engineer
(National Capital Reg – Pasig City)

Responsibilities:

* The Network Engineer is responsible for assisting in the planning, installing, configuring, troubleshooting, and maintaining all wide area network (WAN) hardware and software and all global aspects of the Telecommunications infrastructure supported by the regional NOC.

Requirements:

* Candidate MUST be a Cisco Certified Network Associate (CCNA).

* Candidate must have at least 3 years work experience in Systems Networking in a large-scale company, supporting at least 500 (five hundred) users/workstations.

* Candidate must have very strong knowledge of and ability to configure LAN/WAN, IP Technologies, Routers, and Switches.

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Company Fax :
634-5414
WebSite :

http://www.sitel.com

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